I am writing to complain about fraud committed by your company against myself and 2 other individuals during the period leading up to Xmas of 2012.
Shortly before Xmas of 2012 I booked 3 tickets from Athens (Greece) to London Heathrow airport using Expedia.co.uk. Unfortunately, as one of our party took ill and had to be hospitalised I was forced to cancel the proposed visit and rebook the 3 flights for a later date.
When booking the 3 new flights, I was advised by Expedia's agent that there would be a 60 cancellation fee for each flight plus a 5 handling fee.That I would then be charged the difference in price between the cancelled flight and the cost of the new flights for a later date. This I agreed and authorised the agent to book 3 new flights for us.
I then asked the agent to outline the cost per flight for the new flights and advise me of the charges that would be made to my credit card. This the agent did and advised me that the total price that would be charged for my new flights would be 830 which as agreed. The agent then proceeded to book the 3 new flights.
I have recently received my credit card statement from my card provider and to my horror discovered that instead of charging me the stated 830, Expedia had actually debited my credit card for 1330.73p!
I then called Expedia.co.uk to inform them that they had made a mistake. That instead of charging me 830 they had charge me an extra 500 on top? To which the agent informed me that they had no notes appertaining to the flights having been cancelled and that they had simply charged me for the additional 3 flights at 'new flight bookings' the full charge.
I couldn't believe what he was telling me.I told him that I sat on the end of the phone while the original agent outlined the cost of cancelling my flights, the 60 cancellation fee and the 5 handling fees for each of the 3 flights and had told me that the total costs of the new flights, including the aforementioned charges totalled 830.
The agent again informed me that they had no notes regarding this arrangement and that the flights had been charged as new flights.
I responded by telling him the fact that he had no notes about the changed flights was the fault of the original booking agent and not mine. I then asked him if I was expected to record my telephone conversation with the original agent in order to prove my claim? He rwsponded by telling me that if I was unable to prove the flight had been cancelled that he couldn't help me?
I then asked the agent if there were a higher body, a supervisor that i could talk to. to which he replied that there wasn't. that there was no number I could call to discuss the issue with anybody else. That he would give me an email to complain in writing to firstname.lastname@example.org but tyhere was no telephone number given out as they don't accept calls?
I now feel that I have been ripped-off. That expedia.co.uk have committed fraud against me and that I have no recourse to claim back the money that they have 'stolen' from me through my credit card.
Therefore, I would ask for some advice as to what action I can take to have my money reimbursed by this bunch of thieves? I have since researched the internet to see if there are other people who have suffered at the hands of this 'faceless' bunch of ourlaws and there are. Quite a number of them!!!
My last resort is to seek the help of ABTA, the Association of British Travel Agents. I will keep your site informed of progress, if any?