- Report: #382094
Report - Rebuttal - Arbitrate
Complaint Review: Experian Credit Reporting Bureau
Experian Credit Reporting BureauAllen Parkway TX Allen, Texas U.S.A.
Experian Credit Reporting Bureau No physcial address posted on website for sending supporting documentation to experian Allen Texas
*UPDATE EX-employee responds: Experian Credit Report
*Consumer Comment: Addresses..
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I found some inconsistencies in the report from Experian. I thought it would be simple to be able to provide my documentation supporting my claims but found that Experian only allows you to file a dispute online. They do not post a physical address where you can send a registered letter with your documentation. Under FCRA law I am allowed to receive my credit report yearly for free. Experian doesn't seem to want you to do this, as per their own website: "Experian believes that we can best assist consumers who have received a current copy of their personal credit reports directly from us. Only Experian can provide a full disclosure of all of the information you are entitled to see under the Fair Credit Reporting Act. In addition, when you obtain a report directly from us, we provide a notice of your rights under the FCRA."
So in other words, if you do not purchase a credit report from them directly, you cannot get their address. I think this is violation of the FCRA and possibly consumer laws of the state of Texas. If you research physical address on the internet for Experian see what you come up with, look at all the addresses that are PO boxes for Experian and all the messages that their letters were returned because the PO box was closed by Experian and no forwarding address was given.
I want Experian to post their physical address on their website and make it easier for consumers to send in supporting documentation. I have complained to the FTC and the BBB and now at this website. I will continue to voice my compliant with every consumer watchdog group until this matter is rectified.
New Port Richey, Florida
This report was posted on Ripoff Report on 10/17/2008 01:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Experian-Credit-Reporting-Bureau/Allen-Texas/Experian-Credit-Reporting-Bureau-No-physcial-address-posted-on-website-for-sending-support-382094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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