- Report: #1037508
Report - Rebuttal - Arbitrate
Complaint Review: Experian
ExperianInternet United States of America
Experian Experian.com, ExperianDirect.com, Marketing Manipulation to View Credit Report, Refusal of Refund Internet
*Consumer Comment: Experian Destroyers
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After you take the time fill out their forms and process payment for the $1, ALL THEY SHOW YOU IS YOUR HISTORY, NOT YOUR SCORE.
BUT, conveniently, there is an option one click away to view all 3 of your scores for what I thought I remembered was $14.95. There is a charge for $32.95 on my bill for that day. If you use them, double check their posted rate as if it is lower, you may get billed or $32.95.
I forgot to cancel. I was 5 days too late and got hit with the charge, 17.95. If it were my company I would refund the $17.95 because the customer did not login and use the service. But they responded with this:
When you submitted your order at ExperianDirect.com on March 12, 2013, you agreed to the Terms and Conditions of our offer, part of which states that:
"If for any reason you are not satisfied, you can cancel at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a prorated refund of any portion of your current month's paid membership fee."
Pretty quick and prepared response. Do you think they get that request to cancel a lot?? I thought by law customers were able to access their credit scores? Either way, as a marketing professional myself, this is obvious manipulation that makes me sick. They need to figure out a better way to monetize their service than by relying on people to give in to the manipulation and forgetting to cancel. F*ck You Experian.
This report was posted on Ripoff Report on 03/24/2013 03:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Experian/internet/Experian-Experiancom-ExperianDirectcom-Marketing-Manipulation-to-View-Credit-Report-R-1037508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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