• Report: #794655

Complaint Review: Experian.com

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  • Submitted: Thu, November 03, 2011
  • Updated: Thu, November 03, 2011

  • Reported By: Jenny — Wichita Kansas U.S.A.
Experian.com
PO Box 2002 Allen, Texas United States of America

Experian.com Credit reporting agency This company ripped me off and will not issue a refund! Allen, Texas

*Consumer Comment: You should read the Experian Terms of Service...

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I had to look up my credit report for an assignment for personal finance. I signed up for the $1 trial for 7 days. Well you can't even get a hold of anyone to cancel this so called membership. They make sure that when you pay them your $1 they don't send you an email to confirm you have an account set up with them. When you try to call any of the numbers it's all automated and specifically says you will not be connected to a live customer service representative.

I found out they charged my account $17.95 and I tried to contact them with no luck. I ended up emailing them and they came back and said they were not issuing me a credit. So I called my bank and they said as soon as it finishes processing I can file a claim. You would think that you could trust a credit reporting agency. Not true! This place is a ripoff!

This report was posted on Ripoff Report on 11/03/2011 06:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Experiancom/Allen-Texas-75013/Experiancom-Credit-reporting-agency-This-company-ripped-me-off-and-will-not-issue-a-refun-794655. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

You should read the Experian Terms of Service...

AUTHOR: Ken - (USA)

Credit Monitoring Membership With Free Trial (Applicable to Single-Bureau Monitoring): You will be asked for valid credit card
information when you sign up for the free credit monitoring trial. CIC will verify your credit card information before processing your order. An authorization in the amount of one dollar will be performed on your credit card to make sure it is valid and in good standing and the one dollar authorization amount may count against your credit or debit limit. Additionally, your credit
card will be charged a non-refundable $1 fee, plus any applicable sales tax, for your Credit Report. However, CIC will not bill you the monthly membership price of $17.95 until the free trial period has ended. If you do not cancel your free trial membership within 7 days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit
monitoring, on the first day of each successive membership term. The credit monitoring benefit may only be available for 5 days during your trial period; however, other product features and benefits will be available to you during your entire trial period. If you purchase additional credit reports and/or scores during your trial period, they will be billed to the credit or
debit card provided to us during enrollment. In the event that you purchase additional products from CIC using a different credit or debit card, or if you update your payment information with CIC, CIC will charge the latest card provided by you.

Please note, if you have ever been a member and received a free trial, CIC may refuse to give you another free trial offer. Returning members will be billed the membership fee immediately upon renewal. During your trial period, you are eligible for one report and/or score as dictated by your specific membership terms.

The also list a toll free number to cancel service....877-481-6826.

Did you follow the proper procedures within the 7 day trial period to cancel?

Does the "automated system" allow you to cancel?

Not so sure Experian did anything wrong here.

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