ED Magedson – Founder
Express Care Valvoline- Magic Lube 3 #000114050 Gratiot Avenue Detroit, Michigan USA
Express Care Valvoline- Magic Lube 3 #0001 Bobby ,supervisor, Man who serviced me , didn't give me his name, Overcharged, Targeting women, Shady, Poor customer service Detroit Michigan
On, 9/12/13 at 4:52 pm, I went in for an oil change. I was overcharged for something that I was never charged extra for: an oil filter. When I questioned the man (dark skinned, about 5'6" and about 40 yrs old) about it, he and his other coworker (hispanic, about 5'4," light skinned male between the ages of 30-40) stated: "This is what we always charge" I then said, "The sign outside said $17.99 why is this $27?" To which he replied, "we always charge that and it's automatic that it's extra for an oil filter on every vehicle" I responded, "Well, I always come here and it's never been the case" so I asked for the manager (Bobby), the guy said "ok well just give me $20 then but just know next time when you come here that's not how we do things and we don't need all this we got other cars coming."
This is shady business. I am not sure if every location is this way, but this particular location seems to have some very questionable looking employees working there. [continued below]....
The employee who serviced me and whom I was discussing the overage with seemed annoyed that I was questioning him. He also seemed very arrogant and treated me like I was now welcome there since I didn't just allow him to rip me off.
I also had to ask this person for a receipt. The receipt has the wrong charges listed, if you would like a copy I will be more than happy to provide a copy. It also states at the bottom on the checklist that I was supposed to have these things done which were not done during this service because I was rushed out of the place: vacuum, tire press and windows washed.
Lastly, I had to tell the person to make sure that he puts enough washer fluid in my car because during the last service at this location, I didn't get any at all so I ran out. I have had to have the people at this location also put the correct amount of air in my tires after returning back because it was never done.
I will not be returning and also reporting all of this to other sites included the BBB.
I may be reached by email: a (((REDACTED))) @aol.com
This report was posted on Ripoff Report on 09/12/2013 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Express-Care-Valvoline-Magic-Lube-3-0001/Detroit-Michigan-48205/Express-Care-Valvoline-Magic-Lube-3-0001-Bobby-supervisor-Man-who-serviced-me-didn-1084041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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