- Report: #1044223
Report - Rebuttal - Arbitrate
Complaint Review: Express Distribution Center
Express Distribution Center3419 E. Chapman Ave Suite 414 Orange, California United States of America
Express Distribution Center Susie Fisher, Sandra Extremely Overpriced Toner and Shipping, Scam, Will Not Take Back Inventory Orange, California
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It came to my attention when I saw their prices on the invoices. $480 for EACH toner cartridge, plus $65. [continued below]....
Moving onto their customer service. Firstly, when you call, it doesn't even say their company name, it just says "Thank you for calling customer service. Our hours of operation are...," and then their number just goes to voicemail; no phone directory, no extensions, just a standard voicemail. We have invoices and faxes from them stating "Sandra" as the "Accounts Manager." When I try to contact them, it's not "Sandra," but "Susie Fisher" is the "Accounts Manager." ... So, I tell them I'm returning their inventory, it's still in the box it originally came in, unopened, ready to be to sold to someone else. There's no reason they can't take it back, however "Susie Fisher" refused to comply. There's nothing stating anywhere that "sales are final." Moreover, we never got a purchase order number, or signed anything, and we definitely don't have a contract with them. I told "Susie Fisher" that their prices are ridiculous, there's no reason for it, and that we will not be paying them, and for them to send someone to pick up their inventory. She refused to comply and said she "cannot make this go away." I simply let her know that her inventory will be here for her to pick up, and that we will not pay the invoice. Afterall, what can they do? They can't send us to collections, they have no grounds for it. Furthermore, they'd have to legally notify us before they could do it, AND they would have to show paperwork; which I'm this kind of "company" doesn't want anyone paying any kind of attention to their books.
So in conclusion, they have no Purchase Order #, no signature, nothing that says "all sales are final", no website, no individual emails (their email address is a regular gmail), no fax, no phone system, their number goes to voice mail almost every time, and I'm not sure if their address is real or not. These are the facts as I witness them, there's no overstating or under reporting.
This report was posted on Ripoff Report on 04/18/2013 08:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Express-Distribution-Center/Orange-California-92869/Express-Distribution-Center-Susie-Fisher-Sandra-Extremely-Overpriced-Toner-and-Shipping-1044223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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