• Report: #292731

Complaint Review: Express Flooring - Express Home Services

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  • Submitted: Tue, December 18, 2007
  • Updated: Sat, July 11, 2009

  • Reported By:Phoenix Arizona
Express Flooring - Express Home Services
8028 N 27th Ave Phoenix, Arizona U.S.A.

Express Flooring - Express Home Services Membership with the BBB has been revoked and they don't care! Phoenix Arizona

*Consumer Comment: Smooth Talker

*UPDATE Employee: A message from EHS management

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Yes, Express Flooring is unethical. After posting a warning about them on craigslist I received the following email from Henry Jaffe:

>>>----- Original Message ----- From: "Henry Jaffe"
>>>Sent: Monday, April 30, 2007 6:55 PM
>>>Subject: Express Home Services
>>>>Hi there,
I also used express to have floors put in my home, and I have been waiting almost 4 months to get the trim work finished and to have the carpet finished at the doorways. Did you have more luck with the BBB or the ROC? I just don't want to waste my time if writing won't make them do anything.

He sent several others after that trying to find out where else I had posted warnings. They flag the one they can find and write their own positive reviews to counteract the negative ones they can't get removed.

Phoenix, Arizona

This report was posted on Ripoff Report on 12/18/2007 08:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Express-Flooring-Express-Home-Services/Phoenix-Arizona/Express-Flooring-Express-Home-Services-Membership-with-the-BBB-has-been-revoked-and-they-292731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Smooth Talker

AUTHOR: Suzi - (U.S.A.)

EHS mgr. is a smooth talker. I should know. I have heard from this company's mgt. before when trying to rectify a problem. They can say what they want so eloquently. The fact is they really do not care about anything aside from separating the consumer from their money.

Just look at all of the complaints submitted here and on the bbb website.
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#2 UPDATE Employee

A message from EHS management

AUTHOR: Henry - (U.S.A.)

This is Henry Jaffe of Express Home Services, LLC. This posting is the most absurd thing I have ever seen in my entire life. Why in the world would I send a message of this nature? I work for the company, and am very proud to announce that! I have been in the business world for many years and have worked for numerous different organizations. Express Home Services, LLC is by far the most professional and customer service oriented company I have ever been affiliated with. To see things written such as this simply makes me shake my head.

In my years here I have never once heard on an instance where service was denied to customer. I have no idea what kind of experience this "Delores" has had, but I'll tell you what... Delores, if you have any sort of problem simply speak up and it would be my pleasure to take care of it for you. I extend this curtsey to you or to any other customer of Express Home Services. I say this not because there is a posting on the internet, but because that is what we do day in and day out. I have spent the last 5 years of my life coming into work every day helping customers improve and redecorate in most cases, the single most valuable possession in their lives: their HOMES! It is extremely gratifying and rewarding. I only hope that anyone reading this posting does not allow this cowardly individual whom has nothing better to do with her time than post false & malicious reviews on websites to damage the reputation of an upstanding company such as Express Home Services or hardworking individual such as myself.
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