• Report: #610157

Complaint Review: Express Flooring - Express Home Services

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, June 04, 2010
  • Updated: Fri, June 04, 2010

  • Reported By: Katie — san tan valley Arizona United States of America
Express Flooring - Express Home Services
4110 W. Washington St. Suite #100 phoenix, Arizona United States of America

Express Flooring - Express Home Services Heather M. Emerson Awful customer service, rude & unprofessional. phoenix, Arizona

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!


Express flooring was my first choice for getting new carpet. And when I filled out the free estimate form online I was pleased to get such a fast response from Heather Emerson (Phoenix, AZ) But after being put on hold immediately and then somehow I was transfered to another employee, Cassandra.

I was incredibly upset with how i was treated and how she wasn't listening to my requests what so ever. and when she went to scold one of her employees about how I was transfered to her ... she didn't even bother to place me on hold. I found her so unprofessional, I told her I would rather go through another company now. Shortly after hanging up the phone i received an email from Heather Emerson, I assumed and was hoping it as an apology, but it was actually an email Heather Emerson had sent out to her department and accidentaly sent to me...

This is the email i received: 



Website Feedback Form: Website Lead ( Page) 

nbox

Reply: Heather Emerson to me

show details 4:28 PM (34 minutes ago)

Was on the phone, put call on hold because other lines where ringing, Cassandra pick up the call when it rang back. We both think it was a kid because she sounded like she was 7 years old & she gave us different answers.

Heather M. Emerson Customer Services

Express Home Services

4110 W. Washington St. Suite #100

Phoenix, AZ 85009

Phone: (602) 864-3300 Ext 3018

(800) 700-9126

Fax (602) 864-1033



I am amazed at how careless, rude and unprofessional these employees were

This report was posted on Ripoff Report on 06/04/2010 01:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Express-Flooring-Express-Home-Services/phoenix-Arizona-85009/Express-Flooring-Express-Home-Services-Heather-M-Emerson-Awful-customer-service-rude--610157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Express Flooring - Express Home Services

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory