• Report: #941593

Complaint Review: Express Flooring

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  • Submitted: Sat, September 15, 2012
  • Updated: Sun, July 14, 2013

  • Reported By: Stan ****/ Cathy **** — Phoenix Arizona United States of America
Express Flooring
4110 W. Washington Street, STE 100 Phoenix, Arizona United States of America

Express Flooring Express Home Services, LLC (ROC 200037) Bear Trap cancel policy Phoenix, Arizona

*Consumer Suggestion: File a complaint with the Registrar of Contractors

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Express Flooring salesman gave us a bid of $7,000 for tile in our home, 8-23-12. We did not give the sales man a deposit. 

The next morning, 8-24-12, my wife called to cancel the contract. She talked to the salesman.  He said to call the office.
 She called the office and said, "I want to cancel  the contract". The gentleman at Express Flooring urged and advised me to put the contract "on-hold", instead of canceling. So, she agreed to put the contract on "Hold". We heard nothing for 2 weeks.

On 8-31-12: My wife called GE capital and canceled the credit card sent to us for the loan.

9-6-12: I gave what she deemed a "courtesy call" to Express Flooring to get our order off their books, again thinking "there is no contract without a deposit." The supervisor, Henry, called back to say "There is a binding contract, even without a deposit, and you owe us 25% of the total price of $7,000, which is $1,750.  It will go on GE Capital and you can make payments on it."

My wife was furious...saying, "I had called to cancel the contract but was talked out of it!" "Henry, you knew my intent, I had even called the salesman to cancel the agreement the very next day!"  "The salesman had told me to call the office and cancel...however, the supervisor, Henry said 'you didn't cancel by written notice."

My wife called GE Capital again and asked if Express Flooring could put $1,750 on that account without our consent.  They said no...the account is closed, as you requested.


This report was posted on Ripoff Report on 09/15/2012 08:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Express-Flooring/Phoenix-Arizona-85009/Express-Flooring-Express-Home-Services-LLC-ROC-200037-Bear-Trap-cancel-policy-Phoenix-941593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

File a complaint with the Registrar of Contractors

AUTHOR: dodiepal - (United States of America)

File your complaint with the Registrar of Contractors (ROC). I got fast action after I filed my complaint with the ROC. They ROC can pull Express's license if they get too many complaints against them.

IF YOU HAVE DEALT WITH THESE PEOPLE AND ARE HAVING A PROBLEMS GETTING THEM TO DO WHAT THEY SAID THEY WOULD DO, CONTACT THE ARIZONA REGISTRAR OF CONTRACTORS AND FILE A COMPLAINT. I FILED 2 COMPLAINTS WITH THE BBB AND NOTHING HAPPENED. AFTER SEVERAL MONTHS OF TRYING TO GET THEM TO DO THEIR JOB CORRECTLY, I FINALLY FILED A COMPLAINT WITH THE REGISTRAR OF CONTRACTORS AND THAT WOKE THEM UP.

web site for Registrar of Contactors: http://www.rc.state.az.us/ phone number: (602) 542-1525 and Toll Free outside Maricopa County within Arizona: (888) 271-9286 BBB web site: http://www.arizonabbb.org/ address and phone number: 4428 North 12th Street, Phoenix, AZ 85014 602.264.1721 Phone 1.877.291.6222 Toll-free - 602.263.0997 Fax Office Hours: Monday - Friday 9am - 4pm 
 
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