• Report: #473703

Complaint Review: Express Flooring

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  • Submitted: Mon, July 27, 2009
  • Updated: Mon, July 27, 2009

  • Reported By:Phoenix Arizona
Express Flooring
4110 W. Washington St. #100 Phoenix, Arizona U.S.A.

Express Flooring, Express Home Services, LLC Rip Off, False Advertising, Holding my $$ Phoenix Arizona

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I had a representative from Express Flooring come to my home to give me a FREE in home estimate. This turned into a "must give me a check as we only have enough of that particular carpet left to do your house." Your deposit will assure that you will get that carpet. I gave her a $200.00 check. After she left, I thought the carpet was not the quality of carpet I have and was not the carpet I requested when I asked for the FREE in home estimate. I called and tried to cancel my order. Henry told me that I would not get a better price and he told me he would extend my right of recsision to 10 days. I did not like the pressure he was putting me under and followed the instructions given to complete my legal rights to cancel the contract per AZ law within the 3 days.

Of course, Henry was not happy. I got another quote which was $3700.00 cheaper for a better quality carpet. No wonder Henry wasn't happy :o( I took away his vacation money!

When I called to cancel my order the following day after the FREE in home estimate, I asked them to NOT cash my check. They did. When I sent my letter of cancellation per AZ law-I asked my check be refunded as quickly as they cashed it - July 3rd. It is July 27th and I still do not have my money. I called Henry and he told me it would be 30 days, and it is written in the "terms" of the contract.

DO NOT do business with this scum bag. I will get my money. They have messed with the wrong person when it comes to money. Check out my records when it comes to court battles and money. Henry-I'll see ya in front of the Judge - you piece of white trash!

Paula
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 07/27/2009 08:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Express-Flooring/Phoenix-Arizona-85009/Express-Flooring-Express-Home-Services-LLC-Rip-Off-False-Advertising-Holding-my-Pho-473703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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