- Report: #995209
Report - Rebuttal - Arbitrate
Complaint Review: Express Flooring
Express Flooring4110 W. Washington Street, Suite 100 Phoenix, Arizona United States of America
Express Flooring Quality of Product is not backed by company, nor is customer service up to par Phoenix, Arizona
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I was advised that due to the holidays, the process for replacement would take 2-3 weeks. Not a big deal, I understand that holidays mean more vacation time, fewer resources, and fewer working days. [continued below]....
Luckily for Michael, and Express Flooring, the following day I received a call from the manufacturers inspector and promptly scheduled his visit to my home for the following morning. On 12/14/12,
Rick from Certified Flooring Inspectors visited our property, taking down information and pictures to send back to the manufacturer. He did let me know that with the holiday, it would likely be after the first of the year before the carpet would be replaced (inferring that he agreed this was a manufacturers issue and Express would be authorized to replace the carpet).
I figured through Christmas and New Years I wouldnt hear much. We finally received a letter in the mail today denying our claim. There is nothing "normal" about the wear of the carpet, and information contained within the denial report is inaccurate as well. Ironically enough, we are confident we will be purchasing more flooring this year and I dont plan on using Express Flooring again, given the lack of communication and customer service I am experiencing.
This report was posted on Ripoff Report on 01/11/2013 12:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Express-Flooring/Phoenix-Arizona-85009/Express-Flooring-Quality-of-Product-is-not-backed-by-company-nor-is-customer-service-up-995209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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