Express Flooring Ripoff Online offer & Con Not Honored & Exorbitant Prices - Didn't even bring color requested Phoenix Arizona

A cruise for two was offered online, just by making a no obligation appt. online, which I did. I filled out their form, requesting blue ceramic tiles and red oak or medium color solid hardwood. Their rep. showed up. He only brought brown tiles and he said he was looking for a blue house. ??!! He left without even showing us any hardwood. He said most people want it done now but I had told him we want the hardwood done now, in three rooms. He left quickly stating he likes to start the next day, that most people want him to start the next day. I was put off and disgusted with his behavior. When a woman called the next day, I told her what happened, asked her about the cruise and asked don't you people read the forms we fill out? She did. The rep. brought what he liked. He even admitted so. She scheduled someone else the following weekend. He was better and we ended up deciding on ceramic throughout, but he only had one blue tile and it wasn't all that blue, just a slight hint of blue. No cruise. Just a scam. Further, they wanted $8.00 installed for a very basic, plain, almost commercial-looking tile. A ridiculously high price. He said others will nickel and dime us, but he dollared us. He refused to give us the price for the tile alone. His itemization broke down to basic tile at a huge cost and no doubt their profit would be well above anyone else. We've been looking and even at Home Depot, we would get a higher quality tile, $3.25 - $4.25 installed, depending on the choice. They have installers. Don't even waste your time with these people who come to you. You will pay for it in the end. Empire is another one, similarly high cost. All Express had were off-whites and tans. I learned that the first rep. was too lazy to go to their showroom and pick up the one blue sample they had. They can only carry so much in their cars.

Suzanne
Sun Lakes, Arizona
U.S.A.