• Report: #468649

Complaint Review: Express Flooring

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  • Submitted: Sat, July 11, 2009
  • Updated: Sat, August 01, 2009

  • Reported By:Glendale Arizona
Express Flooring
8028 N. 27th Ave. Phoenix, Arizona U.S.A.

Express Flooring shyster salesmen, poor product, inferior installation, equivocated employees, immoral mgt. Phoenix Arizona

*Consumer Suggestion: Here is some help

*Consumer Suggestion: Here is some help

*Consumer Suggestion: Here is some help

*Consumer Suggestion: Here is some help

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Blaring on my television day in and day out "Express flooring is the best call 800 express". So I did and I have never been sorrier.

Jason (salesman) came out to give me an estimate on a small area of flooring. He promised that the quality of their product would meet or exceed my current laminate flooring. He never showed me any samples. He said samples weren't necessary since he took a piece of my flooring and stated that this is what their company would provide upon installation.

The installers were late and unprepared. They sent me to Home Depot to get supplies that they did not have.
They put flooring down where I specifically told them not to.

Within a week the borders were chipping and lifting. A small water spill caused the laminate to peel up like cardboard. It literally flapped in the wind!

I called the company and had to speak to so many people until I got to a manager. He told me he would make me a deal and replace the flooring for an additional 600.00 on top of the 2,000.00 I had already paid.
No thank you.

I reported them to the BBB but that proved to be fruitless. I am now going to the board of contractors and contacting stations that air their advertisement.

I cannot understand with the volume of complaints against this company how they get stay in business.

Suzi
Glendale, Arizona
U.S.A.

This report was posted on Ripoff Report on 07/11/2009 02:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Express-Flooring/Phoenix-Arizona-85051/Express-Flooring-shyster-salesmen-poor-product-inferior-installation-equivocated-employ-468649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Here is some help

AUTHOR: Alwayswatching - (U.S.A.)

Recently an employee of express wrote a very intersting letter her on the rip off report. It went into detail about how thiscompany ona regular basis does bait and switch on customers, installs inferior products, and flat out lies and deceives people. Mysteriously this report has been removed from the ROR site. I have a copy and plan to repost it if it does not come back.

Also this company offers a life time install warrany. You should not have to pay a dollar to have your floor replaced. I know for a fact that they will replace it.

P.S. Go to the ROC and see how fast they move. Without that ROC license they have nothing. The only way to make them stand by there word is to go to the ROC.

gonif
A thief, a crook. An untrustworthy person, particularly one who steals outright or over-charges for merchandise.

(Hebrew & Yiddish: ganev, meaning thief)
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#2 Consumer Suggestion

Here is some help

AUTHOR: Alwayswatching - (U.S.A.)

Recently an employee of express wrote a very intersting letter her on the rip off report. It went into detail about how thiscompany ona regular basis does bait and switch on customers, installs inferior products, and flat out lies and deceives people. Mysteriously this report has been removed from the ROR site. I have a copy and plan to repost it if it does not come back.

Also this company offers a life time install warrany. You should not have to pay a dollar to have your floor replaced. I know for a fact that they will replace it.

P.S. Go to the ROC and see how fast they move. Without that ROC license they have nothing. The only way to make them stand by there word is to go to the ROC.

gonif
A thief, a crook. An untrustworthy person, particularly one who steals outright or over-charges for merchandise.

(Hebrew & Yiddish: ganev, meaning thief)
Respond to this report!
What's this?

#3 Consumer Suggestion

Here is some help

AUTHOR: Alwayswatching - (U.S.A.)

Recently an employee of express wrote a very intersting letter her on the rip off report. It went into detail about how thiscompany ona regular basis does bait and switch on customers, installs inferior products, and flat out lies and deceives people. Mysteriously this report has been removed from the ROR site. I have a copy and plan to repost it if it does not come back.

Also this company offers a life time install warrany. You should not have to pay a dollar to have your floor replaced. I know for a fact that they will replace it.

P.S. Go to the ROC and see how fast they move. Without that ROC license they have nothing. The only way to make them stand by there word is to go to the ROC.

gonif
A thief, a crook. An untrustworthy person, particularly one who steals outright or over-charges for merchandise.

(Hebrew & Yiddish: ganev, meaning thief)
Respond to this report!
What's this?

#4 Consumer Suggestion

Here is some help

AUTHOR: Alwayswatching - (U.S.A.)

Recently an employee of express wrote a very intersting letter her on the rip off report. It went into detail about how thiscompany ona regular basis does bait and switch on customers, installs inferior products, and flat out lies and deceives people. Mysteriously this report has been removed from the ROR site. I have a copy and plan to repost it if it does not come back.

Also this company offers a life time install warrany. You should not have to pay a dollar to have your floor replaced. I know for a fact that they will replace it.

P.S. Go to the ROC and see how fast they move. Without that ROC license they have nothing. The only way to make them stand by there word is to go to the ROC.

gonif
A thief, a crook. An untrustworthy person, particularly one who steals outright or over-charges for merchandise.

(Hebrew & Yiddish: ganev, meaning thief)
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