- Report: #1008247
Report - Rebuttal - Arbitrate
Complaint Review: Express Scripts
Express ScriptsSt. Louis, Missouri United States of America
Express Scripts funnels prescriptions to their mail order service without consumer permission AND without a legal prescription St. Louis, Missouri
*Consumer Comment: Whoa, according to you....
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The provider than fills out a form and sends it into express scripts (this is not a prescription, simply a request to have the drug considered for coverage). Express Scripts is in the practice of taking these prior authorization requests and funneling them to their mail order prescription service as if they were actual prescriptions. In many cases these involved controlled substances which incur even a higher legal penalty.
Once the prior authorization has been granted, a local pharmacy will attempt to fill the prescription but is blocked by Express Scripts because they have processed it in their mail order facility. Not only has the consumer NOT given permission to change pharmacies, the prescribing doctor has not issued a prescription which is an absolute legal requirement in every state!
Finally when Express Scripts is questioned about this illegal tactic, they will state that they'll put their Q.A. people on it.......of course there is no follow up, the consumer is screwed and often has to wait for a prescription to show up in the mail, there is no legal prescription AND Express Scripts has manipulated the system so that they are now able to bill themselves......this is a huge class action opportunity for the right legal group
This report was posted on Ripoff Report on 02/03/2013 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Express-Scripts/St-Louis-Missouri-/Express-Scripts-funnels-prescriptions-to-their-mail-order-service-without-consumer-permis-1008247. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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