- Report: #1166831
Report - Rebuttal - Arbitrate
Complaint Review: Express Scripts
Express ScriptsNationwide USA
Express Scripts refuses return and refund of meds ordered in error by doctors office Nationwide
*REBUTTAL Owner of company: Never give them your credit card number
*Author of original report: Pharmacy law does allow refunds to consumers
*Consumer Comment: Additional info...
*Consumer Comment: Pharmacys by law, can NOT take back prescriptions...
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Express Scripts will not accept return of, nor will issue a refund for, medication that was ordered in error by my doctor's office. I understand that my doctor's office is to blame for ordering this medication in error. However, if I were dealing with a local pharmacy, I could simply refuse the order. Express Scripts does not give me that option.
This is another example of how the patient is left out of medical decisions that now involve employers, insurance companies and providers. I also understand that I (as well as most patients) accept all the terms, conditions, and other strings attached to all the agreements involved. But do we really have a choice?
Apple and Amazon recently lost class-action lawsuits regarding unauthorized purchases, in spite of the "terms of service" they thought would protect them. I hope such events encourage Express Scripts to change their return policy.
This report was posted on Ripoff Report on 08/01/2014 11:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Express-Scripts/nationwide/Express-Scripts-refuses-return-and-refund-of-meds-ordered-in-error-by-doctors-office-Nat-1166831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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