- Report: #1061847
Report - Rebuttal - Arbitrate
Complaint Review: Express Tire Temecula
Express Tire Temecula40915 Winchester Rd. Temecula, California USA
Express Tire Temecula Ripped me Off Bix Time Temecula California
*Consumer Comment: Still ripping people off in clairemont...
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Express Tire in Temecula is a RIP-OFF Automotive Repair Station. In December of 2011 I went in to get a price on four new tires. I got the price from the front end guy and I approved the purchase of the new tires including balancing and front end alignment for about $600. About an hour later I was approached by a different employee with a verbal estimation of various items that needed fixing or replacing. I discussed the work needed and he replied with an estimate of less than $1800 including the tire work I previously authorized. At this point I had no reason to believe they were less than honest. I spoke with my mate about our finances and told her it would be less than $1800 as I was told. I knew I did not have enough of a credit line with Goodyear to make this large of a purchase so I called and spoke to my credit card company to get a credit line increase. The Express Tire rep was next to me listening to the conversation with the credit card company the whole time. I was authorized by Goodyear for an immediate credit card increase of $2500. After I hung up the phone he asked me if the credit line was approved and I mistakenly told him "it's no sweat, they gage me a $2500 limit". He grinned and asked me to give him a verbal OK for the less than $1800 estimate in which I gave him.
After almost 4 hours at Express Tire my car was finally ready. I went to settle up with Express Tire and they presented me a bill in which I almost fell on the floor. The final bill was almost my entire credit limit of $2500 and at that moment I knew I was being ripped off.
I paid the bill and left very angry. I called a few hours and spoke to the manager Jerry Russell and told him how I felt I was being a victim of automotive fraud. He stated at the time he would look into it. As I waited for a call back from him I went to other Automotive Repair Station in his immediate area. I blacked out Express Tire in Temecula name from the invoice I received along with parts and labor I paid Express Tire in Temecula for. I showed the invoice to 3 dealers and received estimates from $1390 to $1601. Now I had proof my feelings of being RIPPED-OPP were confirmed.
Instead of waiting for the manager Jerry Russell to call me back, I called him. I told him what I found and he asked to call me back again after he called the corporate office. I waited a few days and he called back to offer me $500 back to my credit card in which I told him I believe I was overcharged about $1000. He asked to call me back after he called the corporate office again. Several more days rolled around and after no call back I called him. He stated the corporate office would only authorize $500. They wanted the other estimates from the three other companies and told I would not surrender them to Express Tire and suggested they also do this blind estimate with the other area Automotive Repair Stations. He stated he would and I declined to accept the $500. I threatened civil litigation and will file just before the statutes expire.
I HAVE EVERY INTENTION OF SEEKING JUSTICE!
This report was posted on Ripoff Report on 06/25/2013 03:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Express-Tire-Temecula/Temecula-California-92595/Express-Tire-Temecula-Ripped-me-Off-Bix-Time-Temecula-California-1061847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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