- Report: #1035042
Report - Rebuttal - Arbitrate
Complaint Review: Express Van Lines
Express Van Lines3111 S Valley View Blvd #B208 Las Vegas, Nevada United States of America
Express Van Lines World Wide Van Line WE ARE OUT ABOUT $13,000 IN FEES AND DAMAGES THEY CAUSED!! Las Vegas, Nevada
*Author of original report: Scam Update for Express Vanline
*Author of original report: They are good at avoiding the legal system!
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Express Van Lines in Las Vegas DO NOT USE THIS
COMPANY. WE ARE OUT ABOUT
$13,000 IN FEES AND DAMAGES THEY CAUSED!!
Our experience with Express Van Line was very awkward. Our foreman asked me to drive him in MY
vehicle to this guy who was providing him 2 illegal workers to come help him
load our stuff. Our foreman didnt want
the owner of that company to know he was taking 2 guys so he wouldnt be seen
and asked me to go in and get them.
Does this seem professional? The 2 helpers seemed inexperienced and confused on how to protect and handle our items well. I had a bad feeling, but I felt trapped as I had to be back to work in Colorado in two days from then and our house was being sold before I could return to Arizona or book another mover.
I feel he really took advantage of this situation and he must have been mad at us or something to treat our things so badly and cause so much damage. What was very frustrating was clear communication with Alex the foreman or customer service at Express Van Line was very difficult. Of many conversations I cannot say I ever felt like they listened to, or understood any of my concerns.
They are quick to cut you off and give you a scripted answer that does not correlate to your concern. I rate their customer service a 0 for sure. I have never been so miss-treated and any attempt to talk to them was met with closed ears. In fact I had to put a lot of effort into getting ahold of them by phone or email. It was a nightmare! It took over 30 days to get ahold of them and learn that I needed to submit my claim to CSI and not them.
They will try to charge a ton of extra fees once they are
there. This takes your original estimate
and multiplies it by 3 or 4. Then as he
is informing me of all these extra fees, I asked him where these fees are
listed. His reply was they are on the website and I can take it up with them
later. These fees are not disclosed on
I have since checked and called only to find that they wont listen to any concerns, they cut me off and said I have to deal with Alex directly, they will not help. Check www.protectyourmove.gov. Also check the address and phone number to be sure you are looking at the correct company for amount of complaints. Also be sure the company is registered on protectyourmove.gov and not inactive.
Also our things were stored in a hot storage unit in
Phoenix, AZ when we were told that it would be in climate controlled storage in
Colorado or Nevada. This caused many of
our electronics to not work and things like candles, etc. were all melted. They caused over $8,000 in damages and I have
worked hard to get them to offer a $130 settlement. I will have spent a total of $13,000 because
I used them. PLEASE USE SOMEONE ELSE
THAT HAS A GOOD REPUTATION.
This report was posted on Ripoff Report on 03/15/2013 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Express-Van-Lines/Las-Vegas-Nevada-89102/Express-Van-Lines-World-Wide-Van-Line-WE-ARE-OUT-ABOUT-13000-IN-FEES-AND-DAMAGES-THEY-CA-1035042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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