- Report: #925143
Report - Rebuttal - Arbitrate
Complaint Review: Express van lines
Express van linesValley view las Vegas nv Las Vegas, Nevada United States of America
Express van lines las Vegas nv Completely scammed us... Stile half our items , and destroyed my expensive furniture... Dumped in a storage unit that we had to locate ! Las Vegas , Nevada
*Consumer Comment: Info to report them and stop them!
*Consumer Comment: Not False!!
*Consumer Comment: I bet this is not a false report!
*Consumer Comment: I doubt this report is false!
*REBUTTAL Owner of company: False report
*REBUTTAL Owner of company: False report
His response was always " I'm gonna kill those f@@@@@$ when I find your stuff" I can't believe they would do this .. by Friday the following week his excuse was the delivery guys are Jewish and don't work on Friday or Saturday . Ok I will respect that. I'm open minded. All to find out that they do work those days because my stuff ( valued at over 200k) was dumped in a local storage unit near my home. Rented by a driver named Freddy. This information was not disclosed to me until the following Tuesday when I demanded a delivery date.. His response was.. Go get your fuc&&&$ stuff, it's in a storage unit just like u wanted.. Well my stuff was suppose to be split between storage and my house. I was told it was in good condition and secure in storage. When the next company came to unload and deliver ( after I seeked legal advice) I found my stuff thrown in a unit and completely destroyed.. Every piece of furniture was damaged and I am missing all of my tools, jewelry, and electronics.. Oh and a 5k desk ( how did they think I wouldn't miss that) .. My 60 in tv was broken and they had unwrapped all of the furniture but tried to charge me 25 dollars per moving blanket x60 +. They also broke the slate on my pool table. The best part is they had us somehow sign a contract where they only replace .60 to the pound ( which means my 5 k dollar desk that weighs 200 pounds is only worth 120.00) or the 10 pound stereo which will equal 6.00 dollars!
Now to the next problem.
The shipment to Missouri still has not arrived .. He claims part is in storage 1 mile from our other home and 30 percent got left in Vegas bc the 2nd truck he moved stuff to was full . He is refusing to tell us where the stuff is and refusing to deliver unless we pay him more money. We had a binding contract and paid him upfront. He took our money and our belongings....
When we ask him where to file claims for missing and damaged stuff we get nothing in response !
This company has been reported to the transportation administration by me! I am also filing a civil suit in hope to recover some of my lost stuff and deal with his fake " contract". ( read it closely bc it's not even his companies contract- he folds it down sO you can not see the other name .
After the fact I have now started researching them and have been told that they are not even licensed to be able to move people.... The dot number is just a filing number and was never completed!
PLEASE do not put yourself in this situation. My family will struggle to recover the money we spent trying to move( trusting someone to reduce the stress all to cause 100% more) . It will take many years to replace my items as it took me many hard working years to purchase them... The materialistic stuff is hard but my family treasures are lost forever !
This report was posted on Ripoff Report on 08/09/2012 08:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Express-van-lines/Las-Vegas-Nevada-/Express-van-lines-las-Vegas-nv-Completely-scammed-us-Stile-half-our-items-and-destro-925143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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