ED Magedson – Founder
ExpressPaint Express PaintExpress paint.com Bad customer service on faulty paint Internet
Back in January I ordered some paint for my wife's car. I'm a busy guy and I didn't get around to using it until about April. I ordered a copper color paint, but what came out was pure black!
After which, again being a busy person, I contacted them recently in July to inform them about their bad batch and ask for them to send me the correct color. I got their sorry sir but our policy is 30 days generic type of response. Policies are just that....polices. If you are running a reputable business, you honor a reputable issue regardless of your policy. Paint doesn't turn black after 30 days.
I know I don't have solid ground to stand on with my complaint, due to their policy, but it irritated me enough to at least right some bad reviews to inform others about their poor customer service and fin fact their bad paint batches.
This report was posted on Ripoff Report on 07/25/2013 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/ExpressPaint/internet/ExpressPaint-Express-PaintExpress-paintcom-Bad-customer-service-on-faulty-paint-Internet-1070129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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