• Report: #911361

Complaint Review: Extra Space Storage

  • Submitted: Fri, July 13, 2012
  • Updated: Fri, July 13, 2012

  • Reported By: Mary — Bakersfield California United States of America
Extra Space Storage
711 Weedpatch Highway Bakersfield, California United States of America

Extra Space Storage A-AMERICAN SELF STORAGE A no monitored business of their employees. Selfish and self centered. I'm going to sue them, especially "Heidi" Bakersfield, California

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On 11/17/10 I rented a 10 x 20 storage space from A-American storage facility.  The move in fee was $19.99 and the monthly rental price was $131.00.  I rented a space from A-America Self Storage.   I have been renting from formely A-America which is now extra space storage for almost two years.  Their location is somewhat distant from where I live, so I always made my payment with my debit card over the phone.

In June 10, 2012, I received a call from "George" from extra space storage on 6/10/2012, stating that my payment was overdue and that I had to pay a late charge which brought my payment amount up to $150.00. 

I explained to George that I had been sick and the date slipped my mind.  I asked George if I made the payment today, (which was the last day for me to pay without a late charge) would they be able to wave the late charges.  George informed me that I had to talk to Heidi (site manager) about waiving fees. Heidi was not in that day so I informed George to "have Heidi call me the next day" (Which should have been the day that the late charged would be applied).  I received no call back from Heidi.
I continually left messages that I wanted to pay my storage fee before I receive another late charge for July.  Heidi finally returned my calls on July 10 2012.  I missed her call, she left me a message and stated that she would be there until 5:30PM, and to give her a call today.

I had called Heidi back and left her several messages.  I started calling Heidi from 5:10PM - 5:35PM.  I left her a message each time (which she stated that she never received, liar) and I also emailed her.  When I finally spoke with Heidi, I asked her about waiving the late charges. (which was not even late until the 11th day of every month)  Heidi instructed me to go to their website and post a comment about their company and she would wave the late charges.

I posted the comment, gave them good recomendations, (before they stiffed me).  I then called Heidi and asked her if she had read the post.  She informed me that she had not.  I posted on the website again, this time I saved both of the posts as a draft in my email folder.  I emailed both post to Heidi to show her that I had made the posts.  

I once again called Heidi for the next 3 days trying to make my payment.  I left more messages to them stating that I was trying to make my payment.  All I got was their answering service which stated "all the representatives was busy with other clients, and please leave a message and your call will be returned as soon as possible".  I left so many messages that I lost count of them.

I had also asked her if I could make the payment online.  Heidi stated that I could not due to the late payment.  She stated that my charges were now up to $560.00 due to my late charges.  I asked her what made the payment shoot up to this amount, and she told me there were late charges and lien holds and some other crap.  

I explained to Heidi that I had called and left messages stating that I needed to make my payment.  She once again stated that she never got the messages.  She told me I should have kept calling her and that there was nothing she could do about the charges.  I was so upset with them that my blood pressure went up.  

If they auction off my belongings because of none-payment, I guarentee you they will have to repay me, and my belongings are way more valuable than the $560.00 that they are trying to get from me.  I have all my proof that I made many attempts to make my payment before any late charges became due.  What the hell was I supposed to do if they would not answer my messages perhaps leave my card number for the payment on the answering service.  "I think not" and I say "Hell to the no".  I will see them in court.

This report was posted on Ripoff Report on 07/13/2012 02:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Extra-Space-Storage/Bakersfield-California-93307/Extra-Space-Storage-A-AMERICAN-SELF-STORAGE-A-no-monitored-business-of-their-employees-S-911361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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