ED Magedson – Founder
Extra Space StorageSanta monica blvd, Nationwide United States of America
I called the company and got the run around and basically told that their standard practice is to jack the rate every 5 or so months. He claimed that I had gotten a notice (I had not), and basically told me tough luck, no apology, nothing.
I finally found out after hours on the phone and being treated like crap by everyone I spoke with, that there supposedly is a glitch in their computer that it didn't give me adequate notice, and that the extra payment would be credited to my next bill (sounds like a line given to those that catch them charging more, to me).
I was treated rudely, told lies and am thoroughly disgusted with extra storage.
To add insult to injury when I moved out (found more space cheaper elsewhere) they were very rude and the manager (don't remember her name) was a true b*tch.
Would suggest you try other storage companies, especially local ones. I have found one that is much cheaper than the pre-increase price I was paying, and am promised they don't raise rates every few months. There are so many alternatives, use a company that appreciates your business and wont jack your rate constantly with out notice!!
With the rude treatment and jacking the rent over 5% in less than 5 months in a time when rents and salaries are going down and fast... I think that in the interest of truth in advertising this company should change their name to either extra rude storage or extra rate storage.
There are a lot of alternatives that wont jack your rents in less than 5 months, and will be courteous and treat the customer like a valued asset not a piece of crap.... I suggest you look further and don't rent there!
This report was posted on Ripoff Report on 07/05/2010 04:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Extra-Space-Storage/nationwide/Extra-Space-Storage-Extra-Storage-rude-service-and-price-increases-try-another-self-s-620152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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