- Report: #460006
Report - Rebuttal - Arbitrate
Complaint Review: Extreme Fitness
Extreme Fitness267 Richmond Street West Toronto, Ontario Canada
Extreme Fitness Being double-billed when they mis-represented their contract Toronto Ontario
*Consumer Comment: just report a credit card stolen
I was working with a personal trainer, which was costing me 180$ a month (steep, but somewhat manageable). Anyways, my personal trainer told me my sessions would be coming to an end, and I should renew to ensure a smooth transition. I sit down with a manager, scrutinize the contract, it looked fine, so I decide to continue.
15 days later when I get billed, direct deposit style, my account it virtually raped. Checking my account statements, I see Extreme Fitness has charged me a bunch of times, over 600$ worth of fees!
So I rush into the Extreme office thinking they've made a mistake... nope, apparently when I signed, they are still charging me 180$ a month for the first 5 months a session, and now an additional 300$ for the next sessions, essentially shouldering 600$ a month with gym fees tossed in there. I had combed over the contract while at home, and it's "legit", it's what's not in the contract and what they DIDN'T tell me that's screwing me over.
I'm flabbergasted, told them they didn't tell me I'd be double-billed if I renew services, thought I'd be billed in the same manner as before. The manager had assured me they could break up the costs into smaller installments before I has signed, so I ask him to do that. He tells me no, tough shit, go to your bank, get a credit card and start paying off your dues ASAP.
SIX HUNDRED DOLLARS a month? I barely make 400$ a week as a fledgling freelance designer, who can support costs like that?
I spent 4 hours of my time trying to quit Extreme Fitness yesterday, (as well as most of the weekend playing phone tag with managers, or dealing with people who didn't have any authority to cancel my account) Spent the Monday chasing runaway managers and trying to jump through hoops.
While waiting for an hour for a manager to emerge from his office, I poke my head in to realize he'd slipped out! Pissed, I sat in his office, and on his desk there was a giant stack of letters, all dated from June, essentially saying, "I canceled my account and you're still billing me; You're double billing me, cease and desist!", etc...
I finally managed to corner the manager while roaming the building and we went to see the head honcho together. My paperwork to "move" looked fine, and I could quit, IF, I pay them 171$ to cover my "free" three months that were on gym membership. They also told me, there was no guarantee my account will actually be canceled, it was the discretion of head office to approve or deny, they were simply sending my request to them...
Anyways, I was frustrated, yelled at them, called their scam, told them I was closing my bank account, and dared them to bring their collection agency after me...
DON'T SIGN WITH THEM! UNTIL I WAS RIPPED OFF, I WAS MORE OR LESS SATISFIED WITH THE GYM ITSELF! DON'T BE FOOLED!
This report was posted on Ripoff Report on 06/09/2009 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Extreme-Fitness/Toronto-Ontario/Extreme-Fitness-Being-double-billed-when-they-mis-represented-their-contract-Toronto-Ontar-460006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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