- Report: #938195
Report - Rebuttal - Arbitrate
Complaint Review: Extreme Restraints, aka XR, LLC
Extreme Restraints, aka XR, LLC15251 Pipeline Ln, Huntington Beach, CA 92649 6012 Jasonwood Drive, California United States of America
Extreme Restraints, XR, LLC Healthy and Active, Non Existant Customer Service, Once they have your $ you will NEVER get a refund 6012 Jasonwood Drive, California
*Author of original report: Update by Original Poster
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They also use the more respectable name of: Healthy and Active, 6012 Jasonwood Drive, Huntington Beach, CA 92648 (714) 847-9292 and some additional names are:
Healthy and Active,
Jennas Love Shop,
Alternate Web Sites
This firm sells sex toys and bondage equipment on the internet and has been in business since 2002.
I ordered their 'ice lock' which you fill with water and freeze, it won't unlock until the water thaws. Nice looking item at $124 but the item has a design flat in that when water freezes it expands and that is what happened immediately and the top was pried up by the freezing water.
I wrote to them and sent photos, showing that 7/8ths of it circumference was pried up and remained
secured only by whatever super glue or epoxy that was applied on 1/8th of the top. I thought that perhaps this was a one off problem and asked them if ALL such items as the #AC571 Ice Time Lock were constructed the same. The answer was that they were all the same and they would replace it but NOT give any refund to the card.
I told them that it would be pointless to simply get a replacement as it would happen to any unit that was not secured all the way around the circumference of the unit. I offered to return it but told them I had no use for another of the same thing and to credit the card.
They won't refund anything. Once they get your $ you won't get it back even if they have supplied an item that is inherently defective. I will of course dispute the transaction with the card company, but if you deal with this firm don't expect to ever get any $ back for dud merchandise.
Here are some of the people at this company:
Sean Welch - Dir. Inf. Svcs, Ari Suss (President/CEO/Owner) John Lorey (Customer Service Manager) Aileen Williams (Customer Service Manager) Kelly Eberhard (Owner)
This report was posted on Ripoff Report on 09/07/2012 05:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Extreme-Restraints-aka-XR-LLC/6012-Jasonwood-Drive-California-92648/Extreme-Restraints-XR-LLC-Healthy-and-Active-Non-Existant-Customer-Service-Once-they-938195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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