- Report: #912006
Report - Rebuttal - Arbitrate
Complaint Review: EyeCare's Vision Service
EyeCare's Vision Service180-05 Hillside Avenue Jamaica, New York United States of America
EyeCare's Vision Service EyeCare Advantage Ripped me off AND overcharged me. AWFUL customer service. Unhelpful Sales Associates Jamaica, New York
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Two days later, I called to inquire about the prices, because I had this persistent nagging feeling I was ripped off. I was very polite, but they dodged all of my questions and then started giving me an attitude. The claimed that a male sales associates didnt even work there, after 30 minutes of going back & fourth, they finally figured out who it is. However, my information was not even placed in the computer and they claimed to have no record of me paying any money. I do have my receipt, so I am not worried about that. They placed me on hold and then hung up and then stopped answering the calls. I called their corporate office several times but no answer and I emailed them twice, but no response.
Now I have to miss some hours at work to get this all figured out. I have a feeling I was overcharged because the sales associate pocketed my money. I could be 100 % wrong, but why is there no record of my payment? Even when I spoke politely, the girls who answered the phone were extremely rude, unhelpful and uncaring a. I would not recommend this place at all. I will file a complaint with the BBB if my issue is not resolved by Monday. As I stated before, I would not recommend using this company. They will rip you off, they are rude, unhelpful and contacting corporate seems impossible. After some research, I found out who the CEO is and I will be writing to him as well.
This report was posted on Ripoff Report on 07/14/2012 10:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/EyeCares-Vision-Service/Jamaica-New-York-/EyeCares-Vision-Service-EyeCare-Advantage-Ripped-me-off-AND-overcharged-me-AWFUL-custome-912006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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