• Report: #5884

Complaint Review: EyeGlass World

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  • Submitted: Tue, July 24, 2001
  • Updated: Wed, March 06, 2002

  • Reported By:
EyeGlass World
Lake Worth, Florida U.S.A.

EyeGlass Worlds Rip Off and Fines !

*Consumer Comment: Excellent Service

*Consumer Comment: Lowest Prices & Customer Satisfaction Rip-off

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Eyeglass World Agrees to Revise Practices
and Pay Penalties Totaling $500,000

Stephen Barrett, M.D.

Florida Attorney General Bob Butterworth has announced that Eyeglass World, which offers one-stop shopping for eye exams and corrective lenses will pay $500,000 and adopt an arms-length relationship with its affiliated optometrists to settle allegations of unlawful marketing practices [1]. The agreement was prepared by Assistant Attorney General Stephen Iglesias.

Eyeglass World operates a chain of retail outlets in states where customers can have their eyes examined by an allegedly independent, licensed optometrist and purchase the company's corrective lenses. The optometrists lease space in the company's outlets. According to Butterworth's complaint:

Optometrists leasing space in Eyeglass World outlets were pressured by the company to issue unnecessary prescriptions for glasses and contact lenses and limit time spent with each patient. The company's goal was to maximize the number of patients seen and ensure that every person who had an eye exam bought corrective lenses.

State law prohibits a corporation that leases office space to an optometrist from interfering with their medical practice. In addition to violating that statute, Eyeglass World also:
Engaged in the sale of outdated, used and non-sterile contact lenses. Sold diagnostic lenses and solution starter kits provided free of charge by the manufacturer.
Misrepresented itself as an approved provider for a certain health insurance plan.
Intentionally misquoted prices over the telephone, engaged in bait and switch advertising and failed to post its no-refund policy at the point of sale.
Failed to have a licensed optician on premises at all times and failed to have proper optical equipment or perform tests required by the FDA to determine product safety.
While admitting no wrongdoing, Eyeglass World has agreed to:

Provide for consumer restitution and pay the costs of the state's investigation. A Revise its leases with optometrists to ensure that it does not exert improper influence over their medical practices.
Implement a corporate ethics program that will include live instruction and creation of a corporate ethics manual.
Eyeglass World's Web site states that the company operates 58 outlets in 22 states. Its affiliate company, the Laser Vision Institute, operates 31 outpatient laser vision correction centers in 18 states. These centers, most of which have the same address as an Eyeglass World store, are serviced by a total of 11 ophthalmologists (eye surgeons). The Institute's Web site states that it expects to have 40 centers operating by the end of 2001. Both chains are subsidiaries of Musa Holdings, Inc., of Lake Worth, Florida.

References
Butterworth B. Eyeglass World to pay $500,000, revise practices under agreement. Florida Attorney General news release, Feb 10, 2001.
Careers. Laser Institute Web site, accessed, Feb 12, 2001.

This report was posted on Ripoff Report on 07/24/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/EyeGlass-World/Lake-Worth-Florida/EyeGlass-Worlds-Rip-Off-and-Fines--5884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Excellent Service

AUTHOR: Victor - ()

I recently went into Eyeglass World in Mobile, Al.
The service was great and very quick. There buy one get one free offer was the best one I could find in town. Given there past alleged problems they seem to be getting there act back on track.
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#2 Consumer Comment

Lowest Prices & Customer Satisfaction Rip-off

AUTHOR: MIRIAM - ()

I Went to Eyeglass World on 02/01/02in Augusta GA. Bobby Jones Expessway to purchase a pair of
eyeglasses,And was told I could buy one, get one free.I was led to expensive frames with no price on them,when the amount was to totaled,the
employee said it would be $964.00 dollars,I and said no she readded,it to $664.00 I paid in full.

I was told the lens had to be ordered from Flordia, (Polycarb Lens)and would be in 7 days and I would Be called when they were ready.

I called after 12 days,they promised to have them ready on Thursday Feb.14th,One pair was ready the other, pair was not in,the other pair was ready Sunday Feb.17th.

My first pair received on Feb.14th was ground too deep in their lab in.I couldn't read out of them, the lab manager had to reorder lens for this pair,when the second pair was in,I couldn't read or see out of them either.
They had to remake both pair, and I had to choose 2 new frames,now 25 Days later I still don't have my glasses,and they keep giving me the runaround,about where they are,and when they will be ready.
I paid in full on Feb.01,2002,on my charge card and have already received a bill ,But I don't have my glasses yet.They won't give me a refund.

The manager is supposed to call me today 02/25/02 at noon and let me know what is goin on,and when I cant expect my glasses to be ready.
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