- Report: #623973
Report - Rebuttal - Arbitrate
Complaint Review: Eyeglass Factory Outlet
Eyeglass Factory Outlet7812 Jewelwood Drive, Boynton Beach, FL Internet United States of America
Eyeglass Factory Outlet Company sent a different frame than the one that I ordered, Internet
*REBUTTAL Owner of company: This issue has already been resolved and customer was satisfied.
I ordered eyeglasses from this company. I chose the frame I wanted, filled in my prescription information, along with faxing my prescription to them & paid for the glasses at the time of order with a debit card.
The company deducted the money from my account very quickly. I received several telephone calls thereafter asking me to call re: questions they had. I called them back and asked what else they needed. They had questions about my prescription and I told them I sent a copy to them. They said they never received it. The matter was at the time straightened out, then I waited for my glasses. When I finally received them - the glasses frame was not what I ordered. I looked online to find the frame, which is not even listed in their stock anymore.
I have placed a call to the company and am awaiting a call back. I am asking to get a full refund, since they did not send me what I ordered. In their "refund/return" section, they state that they will give a refund on the frame, but only 1/2 of the lens cost. I will demand a full refund, since this was not my error.
This report was posted on Ripoff Report on 07/16/2010 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Eyeglass-Factory-Outlet/internet/Eyeglass-Factory-Outlet-Company-sent-a-different-frame-than-the-one-that-I-ordered-Inter-623973. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.