- Report: #623973
Report - Rebuttal - Arbitrate
Complaint Review: Eyeglass Factory Outlet
Eyeglass Factory Outlet7812 Jewelwood Drive, Boynton Beach, FL Internet United States of America
Eyeglass Factory Outlet Company sent a different frame than the one that I ordered, Internet
*REBUTTAL Owner of company: This issue has already been resolved and customer was satisfied.
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I ordered eyeglasses from this company. I chose the frame I wanted, filled in my prescription information, along with faxing my prescription to them & paid for the glasses at the time of order with a debit card.
The company deducted the money from my account very quickly. I received several telephone calls thereafter asking me to call re: questions they had. I called them back and asked what else they needed. They had questions about my prescription and I told them I sent a copy to them. They said they never received it. The matter was at the time straightened out, then I waited for my glasses. When I finally received them - the glasses frame was not what I ordered. I looked online to find the frame, which is not even listed in their stock anymore.
I have placed a call to the company and am awaiting a call back. I am asking to get a full refund, since they did not send me what I ordered. In their "refund/return" section, they state that they will give a refund on the frame, but only 1/2 of the lens cost. I will demand a full refund, since this was not my error.
This report was posted on Ripoff Report on 07/16/2010 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Eyeglass-Factory-Outlet/internet/Eyeglass-Factory-Outlet-Company-sent-a-different-frame-than-the-one-that-I-ordered-Inter-623973. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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