• Report: #370945

Complaint Review: EzcontactsUSA.com

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  • Submitted: Mon, September 08, 2008
  • Updated: Mon, October 22, 2012

  • Reported By:ANNANDALE New Jersey
EzcontactsUSA.com
4111 Glenwood Rd. Brooklyn, New York U.S.A.

EzcontactsUSA.com False & Deceptive Practices Competitor Coupon Policy, Product Availablity, RayBan OEM Warranty Brooklyn New York

*Consumer Comment: EZContactsUSA.com is NOT worth the risk!

*Consumer Comment: competitive coupon policy worked very good for me

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The company promotes (and verified to me by email) a 2 year RayBan Factory waranty at ('http://www.ezcontactsusa.com/images/html/warranty.html'), however RayBan only supports a 1 year warranty.

The company supports a competitive coupon policy at http://www.ezcontactsusa.com/index.php?action=temp&name=105_price_match_gurantee , however after placing the order using a 20% coupon named "sunnies" for any sunglasses from Beckensurf.com, the Companies agent informed me by email "You seem to be unclear with our policy; If you find a product that WE sell for a better price anywhere else because of a coupon they offer than we would gladly accept the coupon. Sincerely, Anita". This was after a multi-day email exchange requesting that they support the policy as advertised, while the Company insisted on a more restrictive wording of the policy.

After I did not dissent on this matter, I received an email from the Customer Agent (Lisa) and Supervisor (Susan) that the RayBan product I had ordered on Friday had been backordered and would not be available for 10-15 days, while the Companies web site showed and continues to show the product as "In Stock".

Caveat Emptor, go elsewhere, even eBay sellers have more honest and competitive practices which ARE honored.

Frans
ANNANDALE, New Jersey
U.S.A.

This report was posted on Ripoff Report on 09/08/2008 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/EzcontactsUSAcom/Brooklyn-New-York-11210/EzcontactsUSAcom-False-Deceptive-Practices-Competitor-Coupon-Policy-Product-Availabli-370945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

EZContactsUSA.com is NOT worth the risk!

AUTHOR: mselle - (United States of America)

I am extremely disappointed in my dealings with EZContactsUSA.com. This has most definitely been the worst online transaction I have ever had to deal with. I originally placed my order on 8/30/12.

The web site clearly states: "Processing takes approximately 1-3 business days (Allow additional 3 days for sunglasses/eyeglasses with Rx)", yet as of 9/12/12 they still had not been shipped. When I contacted them, I was informed that "the frame came in a little later than expected and has gone to the lab, where it should be ready to ship out within the next 2-3 day." The web site also states: "If your order will experience a delay due to a backorder, credit card verification problem, or availability problem. we will notify you via e-mail within 24 hours." Nobody bothered to contact me to let me know that my order would be delayed...I'm the one who had to contact them to see what was going on with my order. 

I did, finally, receive my order on 9/18/12, however the moment I took them out of the box I noticed a scratch on the right lens. Again I contact EZContactsUSA.com and was told: "We will definitely send you a prepaid return label along with a return form by the end of the day. As soon as we get it back we will send right back to the lab to have it fixed, and ship them right back to you." 

As of 10/16/12, I still did not have this shipping label and I still had glasses that were damaged before I even received them. I contacted EZContactsUSA.com once again and was told that they emailed the label to me on 9/19, yet the only email I received (the one saying they would send the label) did not have anything attached to the message.

Still no shipping label, still damaged glasses, and frankly I am done dealing with these incompetent, unprofessional people. Yes, the prices might be good, but you are better off spending a little more money with a company that believes in QUALITY and CUSTOMER SERVICE.

Again, stay away from EZContactsUSA.com and go somewhere else. Saving a few bucks is not worth the risk of dealing with this kind of nonsense.
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#2 Consumer Comment

competitive coupon policy worked very good for me

AUTHOR: haydee_g - (USA)

I read everything Frans ANNANDALE wrote about ezcontact usa.com and I must say I totally disagree I'm an old costumer from ez buying there my contact lenses for years (which can't be purchased on ebay, amazon etc.) and always have a great experience with them and yes I've used their 'competitive coupon policy' many times with no problems whatsoever they always accepted any coupon I found anywhere for the identical product even after placing the order, ANNANDALE probably found a coupon on (((Redacted))) for an item ezcontact don't even sell, or the item she/he actually bought was not in (((Redacted))) catalog so that the coupon was in fact not for the item she/he bought, i guess this is exactly what Anita answered If you find a product that WE sell for a better price anywhere else because of a coupon they offer than we would gladly accept the coupon. and it is self understood would you think you can buy sunglasses with a coupon of a hat store or a candy store? by the way ANNANDALE wrote about ebay sellers e-z contact is an ebay seller as well and they have very good feedback there, check it here: http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=ezcontactsusa&ftab=AllFeedback
Haydee Green NY

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