- Report: #370945
Report - Rebuttal - Arbitrate
Complaint Review: EzcontactsUSA.com
EzcontactsUSA.com4111 Glenwood Rd. Brooklyn, New York U.S.A.
EzcontactsUSA.com False & Deceptive Practices Competitor Coupon Policy, Product Availablity, RayBan OEM Warranty Brooklyn New York
*Consumer Comment: EZContactsUSA.com is NOT worth the risk!
*Consumer Comment: competitive coupon policy worked very good for me
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The company supports a competitive coupon policy at http://www.ezcontactsusa.com/index.php?action=temp&name=105_price_match_gurantee , however after placing the order using a 20% coupon named "sunnies" for any sunglasses from Beckensurf.com, the Companies agent informed me by email "You seem to be unclear with our policy; If you find a product that WE sell for a better price anywhere else because of a coupon they offer than we would gladly accept the coupon. Sincerely, Anita". This was after a multi-day email exchange requesting that they support the policy as advertised, while the Company insisted on a more restrictive wording of the policy.
After I did not dissent on this matter, I received an email from the Customer Agent (Lisa) and Supervisor (Susan) that the RayBan product I had ordered on Friday had been backordered and would not be available for 10-15 days, while the Companies web site showed and continues to show the product as "In Stock".
Caveat Emptor, go elsewhere, even eBay sellers have more honest and competitive practices which ARE honored.
ANNANDALE, New Jersey
This report was posted on Ripoff Report on 09/08/2008 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/EzcontactsUSAcom/Brooklyn-New-York-11210/EzcontactsUSAcom-False-Deceptive-Practices-Competitor-Coupon-Policy-Product-Availabli-370945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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