• Report: #239426

Complaint Review: Ezinkjets.com

  • Submitted: Sat, March 17, 2007
  • Updated: Sat, March 17, 2007

  • Reported By:Bloomington Indiana
Ezinkjets.com
ezinkjets.com Internet U.S.A.

Ezinkjets.com ripoff I never received the printer cartridges I ordered despite several attempts to contact the "company." Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I would have filed a report months ago against EZinkjets.com but I was not aware of this valuable site.
On 23 August 2006 I placed an order with EZinkjets.com. I waited ten days (the site instructs its customers to wait ten days before filing an inquiry) and emailed the "company" on 1 September 2006 about my order. I quickly received this response:

"Dear Customer,

Please read this message carefully. This is an automated acknowledgement response email.

We have received your inquiry and are assigning it to a Customer Care Representative. Our standard response time for online inquiries is 24 - 48 hours and up to 72 hours during periods of high volume. For your convenience, we encourage you to visit our newly revised Customer Care Center. There you will find answers to common questions including easy to follow forms for such things as purchase orders, exchanges, refunds and replacements.

To help track your inquiry we have generated a reference number. Your ticket code is LTK6308469772X.

Please use this code in any further communication.

====== Your Inquiry ======

realname: Christopher XXXXXXXXX

order: 234140

Comments: I just received today\'s mail delivery and I still haven\'t received my cartridges, and yes, it has now been 10 days since my order was processed.

submit: Submit Request"

I received not a single word from the "company" and on 6 September 2006 sent another email.

"Dear Customer,

Please read this message carefully. This is an automated acknowledgement response email.

We have received your inquiry and are assigning it to a Customer Care Representative. Our standard response time for online inquiries is 24 - 48 hours and up to 72 hours during periods of high volume. For your convenience, we encourage you to visit our newly revised Customer Care Center. There you will find answers to common questions including easy to follow forms for such things as purchase orders, exchanges, refunds and replacements.

To help track your inquiry we have generated a reference number. Your ticket code is LTK6308469772X.

Please use this code in any further communication.

====== Your Inquiry ======
I submitted an ORDER STATUS/SHIPPING REQUEST claim on Friday September 1st and haven't received any information regarding my order. This claim ticket is code LTK6308469772X and the order number is 234140."

Every time I called their toll-free customer service number I received an automated response instructing me to call back later. I'm disgusted that this "company" is still online. EZinkjets.com is the epitome of a rip-off operation.

Christopher
Bloomington, Indiana
U.S.A.

This report was posted on Ripoff Report on 03/17/2007 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ezinkjetscom/internet/Ezinkjetscom-ripoff-I-never-received-the-printer-cartridges-I-ordered-despite-several-att-239426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Ezinkjets.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X