• Report: #589235

Complaint Review: FAS Windows and Doors Orlando

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  • Submitted: Sat, April 03, 2010
  • Updated: Tue, January 15, 2013

  • Reported By: Dr jim — longwood Florida U.S.A.
FAS Windows and Doors Orlando
2299 Lee Rd #220 Winter Park, Florida United States of America

FAS Windows and Doors Orlando FAS, DO NOT USE FAS WINDOWS AND DOORS - YOU'LL BE SORRY! Winter Park, Florida

*Consumer Comment: Sorry for the delay...

*Consumer Comment: Proof is in the Pudding...

*REBUTTAL Owner of company: Justice: Internet links to document the arrest

*REBUTTAL Owner of company: Justice has been served!

*REBUTTAL Owner of company: Response to Dr. Jim's report on FAS Windows & Doors

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DO NOT USE FAS WINDOWS AND DOORS for your low E window and door installations. They are a company full of liars and dishonest salesman and executives who say one thing and do another and then file construction liens on you behind your back because THEY CANNOT PERFORM SIMPLE WINDOW AND DOOR INSTALLATIONS TO MINIMAL STANDARDS OF QUALITY. My windows were improperly ordered AND installed and the WP city inspector flunked FAS on the installation. FAS first refused to do anything about this then the regular installers who felt bad about the poor job done to us while they were on vacation, adjusted them, at their expense, but the custom windows still didnt fit where they were measured for. The FAS CEO then called me again and again and with a deceitful tone proceeded to tell me he would make things right and but he never did because after weeks and weeks of shady dealing with him and FAS we lost confidence in them and how could you blame us? 6 months of grief with FAS and top-of-the-line windows and all we had was city rejected windows wrongly measured and ordered and installed by FAS and then not even the correct windows we ordered arrived!! We ordered 4 tempered double pane low e windows and got something else. The CEO of FAS expected us to pay anyhow! Anyhow, if you want to be ripped off by the "used car salesman" of windows in Orlando then by all means use FAS Windows and Doors. And expect a lien on your house when they botch the job, refuse to fix it properly and expect payment anyway!.


FAS...THE SUREST WAY TO END UP IN COURT WITH AN ANDERSEN, SIMONTON OR WINCORE WINDOW RE-SELLER!


This report was posted on Ripoff Report on 04/03/2010 12:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/FAS-Windows-and-Doors-Orlando/Winter-Park-Florida-32789/FAS-Windows-and-Doors-Orlando-FAS-DO-NOT-USE-FAS-WINDOWS-AND-DOORS-YOULL-BE-SORRY-Win-589235. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 3Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Sorry for the delay...

AUTHOR: Concerned Consumer - (United States of America)

Ok... So I have had some things going on, and now would like to take this oppurtunity to finish what I started...



After waiting the alotted amount of time (6 weeks) I recieved a call from Homer our installer... We set our appointment date and agreed upon a time....



The day of installation was a breeze... Homer arrived at the agreed upon time, and he and his assistant went window to window... The process was interesting as they basically finished each window before moving to the next...



Homer and his assistant were very professional, and did a wonderful job of cleaning and avoiding any undue damage...



The whole installation process took about 6 hours, and we even had a little problem where the manufacture had not included enough of the material,  Homer tracked some down and even was able to overcome a problem that could have delayed completion until the next day...



Over all, I would say that FAS delivered on thier promise, and now we have a more energy efficent home with updated windows to make our house look very good...



I would reccomend FAS if you are looking for honest sales people with competitive prices and installers that have the knowledge to get the job done !!!



We have been and continue to be very pleased with our selection...

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#2 Consumer Comment

Proof is in the Pudding...

AUTHOR: Concerned Consumer - (United States of America)

After a less that pleasant couple of days spent trying to get replacement windows for our house, we were pleased to have meet with one of your sales reps this morning...

He was pleasant, and in no way made us feel pressured as we had from some other companies...

We were able to get a nice product (Simonite - Double Hung/Argon Gas Filled/LowE Shielded/Shatter Resistant/Vinyl) for a price that was not close to others we had recieved quotes on....

I would like to offer our experience with this company as a testimonial, as I know how hard it can be in this economy to sell and provide services when bogus reports are made against you....

So in 6-8 weeks when our windows are installed I assure you that, I will return and post the true outcome of our services...

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#3 REBUTTAL Owner of company

Justice: Internet links to document the arrest

AUTHOR: John W - (USA)

Here are the links to news stories and public reports of the arrest of Dr. Jim Zebranek:

http://www.pcsoweb.com/news%20Releases//ReleaseItem.aspx?id=3008

http://www.gosanangelo.com/news/2012/apr/27/man-arrested-in-connection-with-international/

http://www.tbnweekly.com/pubs/beach_beacon/content_articles/042812_bhb-01.txt

http://www.pcsoweb.com/news-release/12-091-redington-shores-man-arrested-in-texas-on-pinellas-county-warrant-for-stealing-800000-from-elderly-mans-estate/

http://www.reporternews.com/news/2012/apr/27/san-angelo-man-arrested-in-taking-over-elderly/

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#4 REBUTTAL Owner of company

Justice has been served!

AUTHOR: John W - (United States of America)

It's been a few years since I last posted about Dr. Zebranek since he falsely accused FAS Windows & Doors of taking advantage of him. I received an update today that Dr. Zebranek has been arrested in Texas for perjury and money laundering.

You can find out more information on the arrest by searching James Zebranek Texas Arrest.
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#5 REBUTTAL Owner of company

Response to Dr. Jim's report on FAS Windows & Doors

AUTHOR: John W - (United States of America)



This is a response to Dr. Jim Zebraneks less than accurate description of his experience with FAS Windows & Doors. FAS Windows & Doors has not lied or been dishonest with Dr. Zebranek in any way, in fact, Dr. Zebranek has 4 windows installed in his house without paying a penny towards his balance.  The truth is, there was an ordering error that occurred, due to a communication mix up with the Sales Rep and Dr. Zebranek, mistakes happen and when they do FAS Windows & Doors will always make the situation right, unfortunately Dr. Zebranek decided not to pay anything toward his balance and never gave us the opportunity to correct our mistakes.



Dr. Zebranek mentioned that the Winter Park inspector flunked FAS Windows & Doors window installation, this was true but it was because the inspector couldnt enter the premises to inspect the windows, not due to bad product or improper installation. The inspector was sent back to Dr. Zebraneks property and the window inspection passed on 12/21/2009 without issue.



Dr. Zebranek also claims that I called him over and over with a deceitful tone, again this is not true, I called multiple times to get the issues resolved and ensure we could have the opportunity to swap the non-laminated sashes for the laminated sashes that were ordered to complete the job. Dr. Zebranek stopped communicating with us on November 6th of 2009, when he stated that he was going to walk away and leave things how they are, unfortunately that meant that the job was not complete and not paid for.  This communication is the first weve heard from Dr. Zebranek since November.



Dr. Zebranek discussed how FAS Windows & Doors placed a lien on his house; understandably we needed to take this action because Dr. Zebranek wouldnt respond to phone calls, emails, or certified mail correspondence about completing his job to a point of satisfaction and a lien was our last option to try and secure payment for our services. In business mistakes happen, no company is completely mistake free, but we need to opportunity to remedy the situation, then when satisfaction is met, payment is expected. Again, Ill mention that at this date, Dr. Zebranek has not paid one dollar for our products and services, then never gave us the opportunity to fix the situation.



I have every email correspondence (willing to share and post), a passed inspection (12/21/09), and laminated sashes to complete the job in our warehouse, we just need the opportunity to close the job and move on.



FAS Windows & Doors has a 5 year history of providing top notch window and door installation along with superior service in the Central Florida area; in fact the vast majority of our business comes from customer referrals. I welcome anyone reading this response to research our company on Google, Angies List, the Better Business Bureau or any related search engine you can think of. Alternatively I also welcome you to search Dr. Jim Zebranek on Google and compare the results that you find.



My suggestion may seem unorthodox, but in this difficult time of business it is important for me to clarify how good of an organization that FAS Windows & Doors is, for both our employees and our customers, and I need people to understand that the review you read from Dr. Jim Zebranek is inaccurate, unethical, and frankly disappointing.



As the situation stands now, FAS Windows & Doors will be more than happy to install the remaining sashes, collect our money, satisfy the lien and move on.



 



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