- Report: #73500
Report - Rebuttal - Arbitrate
Complaint Review: FCNB (Eddie Bauer) - Card Processing Center - CMS - Cardworks
FCNB (Eddie Bauer) - Card Processing Center - CMS - Cardworks101 Crossways Park West Woodbury, New York U.S.A.
FCNB (Eddie Bauer) - Card Processing Center - CMS - Cardworks ripoff Woodbury New York
*Consumer Comment: Late Charge after paying off balance due. How long is the Better Business Bureau going to
I have also had nothing but PROBLEMS with this so called "professional" company! I recently filed my report with the BBB and also the State Attorney General's office since they are trying to charge me a late fee of $35 when they are the ones that failed to do a change of address notification since September 1, 2003, yes that's right!
I notified them by mail back in September and almost three months later they finally send me a bill with a late charge telling me that I never made payment! Of course I didn't make a payment since I never got a bill and I couldn't call them, so I sent them a letter, actually THREE letters asking them to PLEASE change my address!
This company SUCKS big time and we all need to complain to the authorities so that something can be done! I wonder how a business like this even survives!?!?!
The BBB office that would handle your complaint is www.bbbnewyork.org. Here's something even funier, from the company themselves if you go to their website (www.cardworks.com/whats/press/press6.cfm) they say and I quote, "We are pleased that MBIA has recognized Cardworks' ability to successfully provide financial institutions, card issuers and regulatory agencies with this type of service," noted Cardworks chairman and CEO Donald Berman. "Signing this agreement with MBIA further demonstrates our ability to service sub-prime accounts in a unique manner." Unique manner?????
I think they mean by hiding and making it almost impossible for their so called clients (people that owe them money) to contact them and get assistance! I finally tracked down a phone number and hope that it helps you out: 800-727-3348. Hope this helps!
Sun Valley, California
This report was posted on Ripoff Report on 11/30/2003 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/FCNB-Eddie-Bauer-Card-Processing-Center-CMS-Cardworks/Woodbury-New-York-11797/FCNB-Eddie-Bauer-Card-Processing-Center-CMS-Cardworks-ripoff-Woodbury-New-York-73500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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