• Report: #79496

Complaint Review: FCNB - First Consumers National Bank

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  • Submitted: Fri, February 06, 2004
  • Updated: Fri, February 13, 2004

  • Reported By:Dublin Georgia
FCNB - First Consumers National Bank
Portland, Oregon U.S.A.

Card Processing Center FCNB ripoff Portland Oregon

*Author of original report: voicemail says they will connect you

*Author of original report: FCNB turned over their accounts to card processing center

*Author of original report: FCNB turned over their accounts to card processing center

*Author of original report: FCNB turned over their accounts to card processing center

*Author of original report: FCNB turned over their accounts to card processing center

*Consumer Suggestion: FCNB website is still working

*Consumer Comment: The address to mail payments and websites no longer help

*Consumer Suggestion: FCNB (Cardmember Services) Contact Information

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Like so many others ..I am a part of the FCNB card processing center ripoff...but i have an even worse dilemna..and i hope someone can help me...I recently moved...and guess what i havent gotten a statement...and also when i moved...i cant find any of my old statements to even call or anything...can someone please email me an address and telephone number to FCNB or card processing Center..i realize with reading all your reports that this is probably not going to do me any good..but i hate just sitting here and i have no idea what to do...i would appreciate it very much ...any help would be great..

Connie
cdaniel@nlamerica.com

Connie
Dublin, Georgia
U.S.A.

This report was posted on Ripoff Report on 02/06/2004 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/FCNB-First-Consumers-National-Bank/Portland-Oregon/Card-Processing-Center-FCNB-ripoff-Portland-Oregon-79496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

voicemail says they will connect you

AUTHOR: Connie - (U.S.A.)

The number to the cardmember services...connects you to their voicemail and then says they will connect you to an attendant...well guess what..nobody answers....
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#2 Author of original report

FCNB turned over their accounts to card processing center

AUTHOR: Connie - (U.S.A.)

...thats where i had been sending my payments...and like i said when i use my spiegel number..they say it doesnt exist anymore...i dont have a statement of card processing center because when i moved ...they never sent me a statement ...so since i havent gotten a new statement ...i have no information..no number...no nothing...i called fcnb..and they basically tell me that is card processing center i need to find the info from and naturally fcnb said they dont have that info...yeah right
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#3 Author of original report

FCNB turned over their accounts to card processing center

AUTHOR: Connie - (U.S.A.)

...thats where i had been sending my payments...and like i said when i use my spiegel number..they say it doesnt exist anymore...i dont have a statement of card processing center because when i moved ...they never sent me a statement ...so since i havent gotten a new statement ...i have no information..no number...no nothing...i called fcnb..and they basically tell me that is card processing center i need to find the info from and naturally fcnb said they dont have that info...yeah right
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#4 Author of original report

FCNB turned over their accounts to card processing center

AUTHOR: Connie - (U.S.A.)

...thats where i had been sending my payments...and like i said when i use my spiegel number..they say it doesnt exist anymore...i dont have a statement of card processing center because when i moved ...they never sent me a statement ...so since i havent gotten a new statement ...i have no information..no number...no nothing...i called fcnb..and they basically tell me that is card processing center i need to find the info from and naturally fcnb said they dont have that info...yeah right
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#5 Author of original report

FCNB turned over their accounts to card processing center

AUTHOR: Connie - (U.S.A.)

...thats where i had been sending my payments...and like i said when i use my spiegel number..they say it doesnt exist anymore...i dont have a statement of card processing center because when i moved ...they never sent me a statement ...so since i havent gotten a new statement ...i have no information..no number...no nothing...i called fcnb..and they basically tell me that is card processing center i need to find the info from and naturally fcnb said they dont have that info...yeah right
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#6 Consumer Suggestion

FCNB website is still working

AUTHOR: Shawna - (U.S.A.)

Trish-

Sorry none of my other suggestions regarding making payments to FCNB worked, but I do have a bit more info that may help:

The FCNB website at www.cardmemberservices.net is still up and running, and still allows you to review your account, make online payments, and change your address. I just visited the site today and made a payment, so I know that it is working. About a month ago, I also received the "invalid account number" message while trying to log in. I backed out several times and kept entering my log in info, and on the fourth try it let me enter. I think that the site is either experiencing on and off problems, or does not allow access to accounts during the times they perform updates. I would also suggest that when calling the customer service number you ask them to look up your account by using your social security number. This worked for me right after the transition when account numbers were being changed. The website also offers the number 1-877-875-8078 as a customer service number, have you tried this number? I have also included the address that you can write to if you have a problem with your account... hopefully this works if all else fails! Good luck, and please update if the problem is solved.

Who should I contact regarding payment or billing errors?

All inquiries must be submitted to us in writing at P.O. Box 922788, Norcross, GA 30010-2788. Please include a copy of your statement, if available, indicating the payment or charge in error. Also, please include a daytime phone number at which we can contact you if we need further information.
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#7 Consumer Comment

The address to mail payments and websites no longer help

AUTHOR: Trish - (U.S.A.)

Apparently you are not YET having the same problems that many are. (But you will if you had an account with FCNB). I too, was able to make payment in these 3 ways, however, that was only a week ago and now there are too many problems. The problem here is you are giving information that many of us already have. The address to mail payments and websites no longer help. The phone number does not either because if you give them any information that they ask for, they say accounts are invalid and then they say they will transfer you, only to hang up. Isn't there ANY NEW information to take care of this insane problem??
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#8 Consumer Suggestion

FCNB (Cardmember Services) Contact Information

AUTHOR: Shawna - (U.S.A.)

Hope this helps -

Payments can be mailed to:
Cardmember Services
PO Box 2638
Omaha, NE 68103

Customer Service Phone Number:
1-866-691-0053

Online Account Access:
www.cardmemberservices.net
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