My account with Speigel was closed about a year ago for so call restructuring of the company because of financial problems. My account was in good standing with Speigel at the time. Payment was going down as it should.
When they closed the account they transfered the account to a company called CMS, which I have never found out who they are, where they are located etc. I continue to make payments to FCNB Processing Center. The payments don't ever come down! They charge all kinds of outrageous fees for an account that they themselves closed.
I have reguested that a change of due date be accepted due to my being on disability, but it never has been changed nor do I get a reply from them. I recently emailed them regarding this account and reguested that they cut out these outrageous fees due to the account no longer being an active account, or at least change the due date.
I have not heard from them except to say that FCNB Processing was being handled by CMS. My payments go to FCNB Processing Center located in New York. If handled by CMS how come I never hear from them, or know of their where abouts?
The old Speigel charge company, FCNB Processing Center, in my opinion, are taking advantage of people who was in good standing with Speigel, Newport News, etc, and never gave them the opportunity to switch to the new credit cards that the company came out with shortly there after, and continue to charge these fees regardless of whether you make your payment on time or not. The account balance NEVER goes down!
And why if CMS is now the one servicing the FCNB accts,(Speigel and Newport News) why are we still making payments to FCNB? Why do we not no where CMS is located, their phone number etc? What do they have to hid?
I am just tired of paying money to someone I can't find out where they are and why my account was closed,and why I can't ever find an answer to my inquires regarding changing the due date and why my account balance never goes down.
Beware of any company saying some aspect of their company is going out of business, being restructured etc. The consumer loses end the end.
Jacksonville, North Carolina