I am a small business owner for the last 10 years, and I have worked out of my home for the last 27 years. In all of those years I have NEVER and I mean NEVER received a package from Fedex Ground without having to get on the computer and make a bunch of phone calls to find my packages.
The most recent problems seems to be with the intellagenct level of the FEDEX drivers. They semm to be a bunch of LIERS and theives. I had a package received in my local area on Nov 13th and when I tracked the package down it said it was on the truck for delivery. When we called the local office we where sent to the National call center, (which was no help) they proceded to tell me that they have no way of communicating with the driver (we all know that is a lie) and my package will be delivered to me tomorrow. Four days in my community and I have to get on the phone and call the terminal to find out where my package is.
THis is NOT the first time this has happened, NO it is the 8th time it has happened and I tell all my vendors that I will not except any package sent Fedex, but unfortunitly I have to run a business and if I need the product I have to PUT up with FEDEX Ground total LACK of concern for the customer, total Lack of professionalism, total lack of common sense.
Two years ago a FEDEX driver who DID NOT do his job, told his manager that he knock on the plate glass door of OUR business and we where out of business. I told the manager if he would come to my office/house and show me a plate glass door on my HOME that I would agree with him, but considering we DID NOT HAVE any plate glass doors, then the driver was lying.
Three years ago FEDEX deivered products and left them in the YARD. YES I SAID IN THE YARD. I refused to bring them in the house and made the management come out and take it in my house.
Just three months ago I have a shipment that I tracked and the computer said it was in town and wating for delivery, I called the local office and it took me two days and I had to talk to the terminal manager and he brought it to me himself ( after 9:00PM).
This is not what we expect when we ship with these idiots, we expect to receive our product, when they tell us they are expecting to deliver them.
I am currently waitng on my products to be delivered, but you can rest assure, I will NEVER use FEDEX for anything.