- Report: #773840
Report - Rebuttal - Arbitrate
Complaint Review: FEDEX
FEDEXNationwide United States of America
FEDEX FEDEX WILL SLANDER AND CON YOU RATHER THAN DELIVER AUSTIN, Nationwide
*Consumer Comment: Fedex
*Consumer Comment: The only response I have to the OP is...
*Consumer Suggestion: wow
*Consumer Comment: Cripes...THAT was fast!!
*Consumer Comment: Chill pill? That's not very nice. A full lobotomy would be more effective.
*Consumer Comment: Are you dumb, OP?
*Author of original report: CHILL PILL IS A FEDEX COMPANY MAN
*Consumer Comment: Take a chill pill
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FIND FEDEX EXECUTIVE EMAIL ADDRESSES AT: http://consumerist.com/2008/03/email-addresses-for-a-fedex-eecb.html
WARNING: IF YOU USE FEDEX, YOU COULD LOSE YOUR REPUTATION AND WORSE.
We thought UPS topped the charts for bad service, rude delivery and management people, and mysteriously lost shipments, but FEDEX GETS THE PRIZE FOR being the OVERALL WORST SERVICE AND DANGEROUS TO YOUR HEALTH.
In the past we have had envelopes of legal docs sailed out the window of passing FEDEX vans over the wall and into our yard and packages hung from trees at the end of the driveway.
We were going to let all the nonsense from FEDEX go until a few weeks ago when we wanted to send a tracked envelope inside an envelope to an embassy in Washington DC. First we phoned FEDEX to see if it could be done and at what cost. We were told by BIANCA that it could be done for about $8. Then we went to the FEDEX office in Sacramento at 3100 Folsom and asked to send the envelope. Two authoritative and stupid women informed us it could not be done. Then a very officious dwarf popped up from behind the counter and announced it could only be done if we opened an account with FEDEX and that doing so would only take a couple of minutes (They probably get a commission for getting you to open an account). So we were told to go over to a computer in the corner where we spent 20 minutes telling Fedex our life story and finally got exasperated so left the store and went to UPS and did it for $9, no muss no fuss even though they gave us the wrong tracking numbers blah blah blah.
But a few days later we started getting email spam, unwanted phone calls and urgent deliveries from FEDEX. We have tried to cancel all this but do not know if it is possible.
Beware of getting conned into opening an account with FEDEX!
But by far the most egregious FEDEX incident occurred last February when I received a phone call from JARED HODGE at the Austin, TX office saying they could not deliver a small package because I had pulled a gun on one of their drivers. I was appalled. I have never pulled a gun on anyone and told this to Hodge and demanded to know where the information came from. Hodge told me he got it from FEDEX SECURITY. I demanded to talk to the person at FEDEX SECURITY who said this and Hodge gave me the runaround. He said he would have someone call me. Meanwhile I called the sheriffs department and asked if anyone had ever filed such a complaint against me. They had no such record.
Later, Hodge called me back and said it was a rumor and I should forget it. I said I wanted to know the name of the person who started the rumor and when it was started. I demanded to talk to FEDEX SECURITY. Hodge became belligerent and told me that if I were going to make trouble, he would see to it that FEDEX would stop delivering to me altogether and that other things might start happening to me. He said he was the last word on this and I could speak to no one else about it.
I told JARED HODGE that I took such accusations quite seriously and would be going over his head whether he liked it or not.
I phoned 800 463 3339 and told KELLY DRIVER in DALLAS the story. She transferred me to IRIS MOORE, who described herself as a Customer Advocate in the FEDEX CORPORATE EXECUTIVE OFFICES. She transferred me to the FEDEX CEO Office, and I talk to SARA SPLAWN, who said she would have THOMAS BEEMAN, FEDEX Managing Director for Home Delivery phone me. She refused to tell me BEEMANs number or his location. I never heard from this BEEMAN character.
Later in the day I got a call from JEFF GARZA, supposedly at FEDEX SECURITY. He refused to provide any information as to the origin or cause of the rumor and said it was a dead issue. I explained to Garza that this accusation had caused me a great deal of anxiety because I now had a reputation as a gunman or thug and that I valued my reputation highly. After all, it is all I really have. I wanted to know the source of this rumor and wanted to clear my name. He said he would look into it and call me back. He never did.
A week later I spoke to my lawyer about it. He laughed and said that it was clear to him that JARED HODGE AT FEDEX IS A LIAR and that HODGE simply wanted an excuse not to deliver my package because they have to pay an independent to come out to my place since I was a couple miles outside a small town. So as far as he was concerned the rumor originated with HODGE, who is obviously a bully and an unprincipled sonofabitch and that FEDEX should fire him if they had not already. JEFF GARZA was simply acting as HODGES toady. On the other hand, he said, FEDEX is not exactly known for clean dealing and might be deliberately hiring bullies to save money. Most people, he noted, will eat these kinds of things it is the New America. And FEDEX knows it.
Bad as it is, The United States Postal Service is still the best way to ship. Use it instead.
This report was posted on Ripoff Report on 09/07/2011 07:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/FEDEX/nationwide/FEDEX-FEDEX-WILL-SLANDER-AND-CON-YOU-RATHER-THAN-DELIVER-AUSTIN-Nationwide-773840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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