- Report: #1027347
Report - Rebuttal - Arbitrate
Complaint Review: FIA Card Services
FIA Card ServicesPO Box 15019 Willmington, Delaware United States of America
FIA Card Services Find ways to charge you late fees with Autopay - Willmington, Delaware
*Author of original report: Not so simple...
*Consumer Comment: if u think bob from irvine will not rebutt
*Consumer Comment: The answer is simple..
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As I'm willing to pay for my debt, but not late fees, I setup my account to go on Auto-Pay mode, then I could relax and have it my balance paid, without being worried about late fees.
Surprisingly enough, I went on line to check how much do I still have to pay to zero this balance and I found out, that since I setup the Auto-pay, every month I've being charge for a late fee. And this is happening, according to Customer (dis)Service, because I setup my Auto-pay 1 day after I paid my bill.
In another words, my bill due date was 08/24/2012 (which I paid online on the right date), on very next day, I went online again, and setup my auto-pay to "start paying this bill automatically on this date: 8/25/2012".
No other confirmation was asked, but according to the supervisor in customer service, this was my fault, because I setup the auto-pay a day after of my due date.
Being a website programmer for quite awhile, I asked, who would setup an auto-pay that would go on exactly 1 day after the due date?
Scam, scam, scam!!! Unfortunately, they saying that unless I prove bank error, I cannot waive my late charges of 1 day late, every month, for 7 months. (They were "kind" enough to waive the last 2).
I'm breaking the card as soon as I finish the balance and I recommend you to do the same. Go to a different brand than Fia Card Services.
This report was posted on Ripoff Report on 03/12/2013 05:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/FIA-Card-Services/Willmington-Delaware-19886/FIA-Card-Services-Find-ways-to-charge-you-late-fees-with-Autopay-Willmington-Delaware-1027347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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