- Report: #322698
Report - Rebuttal - Arbitrate
Complaint Review: FIA Card Services
FIA Card ServicesP.O.Box 15028 Wilmington, Delaware U.S.A.
FIA Card Services - IBSnetaccess - Texans Credit Union In & out mail ALWAYS >7days delay. This creates <5 day opportunity to pay w/o penalty Wilmington Delaware
*Author of original report: UPDATE
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The vendor is willing to move the due date around but will not change the 20 day window. This frequently leaves me in position of not having the bill in my hands until it is past the time neccessary to mail it out with the needed safety window to cover their slow mail room.
I mail the check on the first (when I get the bill) but it shows up as a late payment on the next statement.
You just can't win with these scan artists.
Their customer service continues to explain that it's the mailman that is sitting on the mail for 14 days each month. (7in + 7 out) I think that is just BS. All my other bills get credited within a few days. They are using slow mail as an excuse to charge late fees.
I've had enough. I don't plan to use this account anymore. Their loss.
I hope their late-fee-generating scam gets busted.
The Colony, Texas
This report was posted on Ripoff Report on 03/31/2008 07:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/FIA-Card-Services/Wilmington-Delaware-19850-5028/FIA-Card-Services-IBSnetaccess-Texans-Credit-Union-In-out-mail-ALWAYS-7days-delay-322698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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