- Report: #359764
Report - Rebuttal - Arbitrate
Complaint Review: FIA Card Services
FIA Card ServicesPO Box 15026 Wilmington, Delaware U.S.A.
FIA Card Services Can't AutoPay Full Balance Wilmington Delaware
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
It took me extensive research thru their help system to realize it was completely silent on this issue. Thankfully, in a single call to their customer service--with only one transfer and minimal hold time--I reached someone who confirmed that you can't automatically pay the balance in full each month.
I had previously tried finding customer service online at their bill payment site, called checkfreebillpay, but there isn't a way to inquire about this issue. So I went to their main website called customercenter.net and sent a message. The reply I got said I had to send a secure message thru my bill pay account. So I went back to the account to do so. However, they only allow you to send a message about a specific payment that has already been posted, not an inquiry about how to set up automatic payment.
I am so frustrated with the lack of customer service that I've now spent a couple hours looking for others who share my concern. I want to somehow register that fiacardservice's customer service is lousy, and thus help others beware. The company I work for recently left FIA as their service provider due to deplorable customer service. Now I see first-hand why they did so.
I'll close my fia account as soon as possible and use a company that allows me to autopay my bill in full each month.
Santa Barbara, California
This report was posted on Ripoff Report on 08/06/2008 06:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/FIA-Card-Services/Wilmington-Delaware-19850/FIA-Card-Services-Cant-AutoPay-Full-Balance-Wilmington-Delaware-359764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.