- Report: #359764
Report - Rebuttal - Arbitrate
Complaint Review: FIA Card Services
FIA Card ServicesPO Box 15026 Wilmington, Delaware U.S.A.
FIA Card Services Can't AutoPay Full Balance Wilmington Delaware
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It took me extensive research thru their help system to realize it was completely silent on this issue. Thankfully, in a single call to their customer service--with only one transfer and minimal hold time--I reached someone who confirmed that you can't automatically pay the balance in full each month.
I had previously tried finding customer service online at their bill payment site, called checkfreebillpay, but there isn't a way to inquire about this issue. So I went to their main website called customercenter.net and sent a message. The reply I got said I had to send a secure message thru my bill pay account. So I went back to the account to do so. However, they only allow you to send a message about a specific payment that has already been posted, not an inquiry about how to set up automatic payment.
I am so frustrated with the lack of customer service that I've now spent a couple hours looking for others who share my concern. I want to somehow register that fiacardservice's customer service is lousy, and thus help others beware. The company I work for recently left FIA as their service provider due to deplorable customer service. Now I see first-hand why they did so.
I'll close my fia account as soon as possible and use a company that allows me to autopay my bill in full each month.
Santa Barbara, California
This report was posted on Ripoff Report on 08/06/2008 06:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/FIA-Card-Services/Wilmington-Delaware-19850/FIA-Card-Services-Cant-AutoPay-Full-Balance-Wilmington-Delaware-359764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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