- Report: #448517
Report - Rebuttal - Arbitrate
Complaint Review: FIA Card Services
FIA Card ServicesP.O. Box 15026, Wilmington, Delaware U.S.A.
FIA Card Services Charged me $30 in late fees on a $30 bill... that I never received Wilmington Delaware
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I told her that I had never received those statements and thought the exessive charges were uncalled for since I have been a member since 2001 and have paid my bill on time every month since I've had the credit card. Even when I had a balance of over $25,000 it was paid off within a few months. If I had missed a payment I would have expected a courtesy phone call or an email notifying me of the issue and not a 50% late fee along with a freezing of my account.
Ladina told me I should have requested email alerts if I desired some form of notification from them, and since the statements had not been returned to them, so if I didn't pay the balance on the statement these were the consequences...so I closed my account, to which she seemed very matter afact about.
FIA obviously has a culture of non caring oportunists that are more interested in making a buck than servicing their valuable customers.
This report was posted on Ripoff Report on 05/03/2009 06:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/FIA-Card-Services/Wilmington-Delaware-19850/FIA-Card-Services-Charged-me-30-in-late-fees-on-a-30-bill-that-I-never-received-Wilmi-448517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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