- Report: #518234
Report - Rebuttal - Arbitrate
Complaint Review: FIRST CHOICE HANDYMAN ROOFING & WATERPROOFING
FIRST CHOICE HANDYMAN ROOFING & WATERPROOFING105-04- Jamaica Ave Richmond Hill, New York United States of America
FIRST CHOICE HANDYMAN ROOFING & WATERPROOFING First Choice Construction and Waterproofing. 86 yr old women billed twice for Same Job. Roof was still guaranteed! "BEWARE OF THIS COMPANY" Richmond Hill, New York
*Author of original report: Beware of Roofer In Queens, New York
*REBUTTAL Owner of company: Beware of this customer
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FIRST CHOICE HANDYMAN ROOFING & WATERPROOFING
FIRST CHOICE ROOFING
105-04- Jamaica Ave, Richmond Hill, NY 11418
I am writing this letter on behalf of my mother in-law who is 86 years old and lives by herself in Forest Hills Queens, NY. On 10/29/08 she hired First Choice Roofing alias FIRST CHOICE HANDYMAN ROOFING & WATERPROOFING 105-04 Jamaica Ave, Box 9 Richmond Hill, NY 11418 to do a simple skylight repair on her flat roof. She paid the owner Theodore W. Kirchner $425.00 Cash for a (1) year guarantee
On 10/2/09 She called them to come back because the skylight was leaking again. When the owner Theodore W, Kirchner from- FIRST CHOICE HANDYMAN ROOFING & WATERPROOFING arrived at her home he told her that the skylight was leaking from another spot and it would cost an additional $450.00. My mother in-law told Ted it was in the same spot as before, she didnt want to argue because she has high blood pressure so she paid cash again to repair the skylight which was still under guarantee from the first repair. Within (1) week of the 2nd repair the skylight leaked again. My mother in-law spoke to Ted Kirchner on the phone and he told her that he would send his man over the following day to do the repairs. My mother in-law told Ted to please call before coming by because she wouldnt be home the whole day. Well she was home the whole day and nobody from FIRST CHOICE HANDYMAN ROOFING & WATERPROOFING showed up, Theodore W. Kirchner never called until the following morning; he lied to my mother in-law and said the repairs were done; she said okay and let it go. My wife then tried to call Theodore W. Kirchner and (her daughter) left messages on his Work # 703-835-5551 and Cell # 718-496-7008 with no return calls. My wife called me in Virginia where I live and explained the whole situation to me.
I called Theodore W. Kirchner and told him that Im a roof repair trouble shooter with over 37 years experience. I told him to please get the repair done as quickly as possible because of her health. I told him if you dont have your crew there by tomorrow 10/28/09 Ill get another roofer to her house on Saturday 10-31-09 because of heavy rain in the forecast for Saturday evening. He said okay. I told him if I do this youll be responsible for the bill, he replied well see.
Saturday 10/31/09 I hired a roofer who I personally trained 15 years ago to do the needed repairs for $500.00. My roofer called me when he was on the roof and explained there were no repairs done of any kind for several months. Ted Kirchner told me he used flashing cement and a fiberglass membrane to repair the roof in several areas. This is a Lie. Reason: When ever you use flashing cement it takes a few months to fully harden. All the cement that was used on repairs were rock solid! If he had done the repairs on 10/2/09 the cement would have been soft. He billed her $450.00 for NO Work Performed!
If your wondering why originally I didn't do the repairs myself it's because she never told me the roof was leaking. After I hired my roofer to do the work she had a bad storm with heavy rain. Finally she has peace of mind with no leaks!
This report was posted on Ripoff Report on 11/01/2009 05:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/FIRST-CHOICE-HANDYMAN-ROOFING-WATERPROOFING/Richmond-Hill-New-York-11418/FIRST-CHOICE-HANDYMAN-ROOFING-WATERPROOFING-First-Choice-Construction-and-Waterproofing-518234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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