- Report: #497818
Report - Rebuttal - Arbitrate
Complaint Review: FIRST FRANKLIN LOAN SERVICES, HOME LOAN SERVICES
FIRST FRANKLIN LOAN SERVICES, HOME LOAN SERVICES150 Allegheny Center Mall Pittsburgh, Pennsylvania United States of America
FIRST FRANKLIN LOAN SERVICES, HOME LOAN SERVICES - Resolution Department ( loan Modification). Declined my application for a loan modification with no just cause- income info use to make their decision incorrect. They use false, misleading and deceptive advertisements for helping homeowners!!! Pittsburgh, Pennsylvania
*Consumer Comment: First Franklin
*UPDATE EX-employee responds: Full of s**t
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First Franklin Loan services 150 Allegheny Center Mall, Pittsburgh, PA, 15212 ( Resolution Team) is the company that ripped me off. I applied for a Loan Modification on March 09 and they did not accept my application to be process until 3 months later. I was not assigned to a negotiator until 6 months after submitting my application. This person request a another copy of all of the forms that I had submitted to them in March 2009 because she reported they were loosed. Then she played phone tagged with me even after I told her what day and time she could reach me. She finally answer my call, just to tell me over the phone that my loan modification application was denied and that she has closed my case because she was unable to reach me. I call her almost every other day; I was available, she was not available.
I asked her, what did she based her decision on and she briefly and rapidly went over each of my expenses which was incorrect; also she did not use my partner's net income rather she doubled my net income which is higher then my partners and said that I had a surplus of $800 a month. My partner's net income is much less then mines and she did not even include his debts when calculating all of our debts. It appears that she plugged her own #s into the system in order to not make me qualify for the loan modification. I pay $4,300 a month plus $150 late fee on the first loan and $74 on the second. When she went over my expenses she did not include the late fees to my mortgage payment. I don't not have a surplus of $800, if any thing I am under by $ 2,000. I asked to speak to her supervisor who support her decision. I then asked to speak to his supervisor, who to this day has not called me.
I asked the supervisor regarding the appeal process and the grievance process and he said that they don't have any appeal or grievance process. I told him that by State law they are required to have an appeal & grievance process for such a major decision that they are making that is affect people's lives. He just directed me to the Office of supervisor's web site to make a compliant. I am so confused. President Obama gave the money to the Banks to help home owners, but what they are doing is holding on to the money and not helping us. Don't they get it that the economy is not going to get better until they begin helping homeowners; so that we can begin putting money back into the community. They rather me go into foreclosure and sell my house to a new buyer for less that doesn't make sense to me. We have been dedicated and loyal owners; I've already paid, in 2 yrs, over $100,000 in interest alone.
How can they get away with taking advantage and exploiting their customers, who have been paying them big money and are now need of their assistance. They are making big decision about our lives and they don't give us an opportunity to appeal their decision and they don't even show proof in writing what they decision were based on because they are using incorrect info (income, Debts,expenses, etc)when processing our application. This is not O.k how can they get away with this!!!!! I already sent 4 e-mails to President Obama and one to Susie Orman and one to the office of supervisor and so far, no one is offering me any help. Next month I will go into foreclosure!!!Please help!!! We should all get together and do something about this. They can't get away with ripping us off!!!!!;(
This report was posted on Ripoff Report on 09/20/2009 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/FIRST-FRANKLIN-LOAN-SERVICES-HOME-LOAN-SERVICES/Pittsburgh-Pennsylvania-15212/FIRST-FRANKLIN-LOAN-SERVICES-HOME-LOAN-SERVICES-Resolution-Department-loan-Modificati-497818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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