• Report: #1048269

Complaint Review: FIRST PREMIER BANK

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  • Submitted: Fri, May 03, 2013
  • Updated: Fri, May 03, 2013

  • Reported By: Kathy — TERRE HAUTE Indiana
FIRST PREMIER BANK
P.O.BOX 5517 Internet USA

FIRST PREMIER BANK asked for $95 debit from my bank before i was allowed to use already issued credit card and i did it sioux falls south dakota

*UPDATE Employee: Response from First PREMIER Bank

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i applied for a mastercard from First Premier Bank and was approved for $300. i was told i needed to (through my bank debit card)  prepay $95 in order to receive the okay to use this card.  i had applied approximately 2/25/13 and was okayed so on 3/11/13 i allowed my bank to pay this company the money in order to be able to use my card in June while we attended my grandson's wedding in another state.  my bank gave Premier Bank the $95 0n that day and i have the bank statement and all needed and notarized to prove i paid this. i received a letter AND a call today saying they had not yet received the $95!                           

this is 5/3/13!!!!!! they told me if they did not receive the money before 5/23/13 my credit card would no longer be useable!  what?   i told them i had proof i had paid and when. they told me to photocopy it and fax to 1-605-367-3438 along with my unusable card attached.  i immediately did this and guess what?  the fax number had "recently" been disconnected!  now i am out $95 and cannot use the remaining money on that issued Master Card......what do i do next?

 

 

 


This report was posted on Ripoff Report on 05/03/2013 02:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/FIRST-PREMIER-BANK/internet/FIRST-PREMIER-BANK-asked-for-95-debit-from-my-bank-before-i-was-allowed-to-use-already-1048269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response from First PREMIER Bank

AUTHOR: Julie at PREMIER Bankcard - ()

Hi, Kathy.  I am sorry there is some confusion regarding your Processing Fee payment. Please email me at JulieGilson@premierbankcard.com and I will be happy to look into this for you. Be sure to include your name, address, and telephone number so we can review your account and contact you.

Thank you.

Julie Gilson
Directing Officer, Business Communications
First PREMIER Bank/PREMIER Bankcard

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