- Report: #1007834
Report - Rebuttal - Arbitrate
Complaint Review: FITNESS CONNECTION
FITNESS CONNECTION5390 Longley Ln Reno, Nevada United States of America
FITNESS CONNECTION DO NOT TRUST! ABSOLUTE SCAM! THEY WILL SCAM YOU IN A SHADY MANNER! DISHONEST MARKETING! UNAUTHORIZED FEES WILL BE CHARGED TO YOUR ACCOUNT! Reno, Nevada
*Author of original report: NO THANKS! I PREFER TO ALERT THE PUBLIC AND CONTACT MY BANK AND THE BETTER BUSINESS BUREAU!
*UPDATE Employee: Business Response - Fitness Connection
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I was approached by a guy named, Rich P., at my local mall. He began bragging about how Fitness Connection is the cheapest in town and how he's out there giving people thirty (30) days to try out the gym.
He even says to both my sister and I, that within those thirty (30) days, if we don't like it for whatever reason, to just go in to the gym and cancel and that nothing would be charged to my debit card.
According to what he had just said, I decided to give it a try with my sister. In the form he filled out it states that if I don't cancel within thirty (30) days, both my sister and I would be charged $19.99 a month each.
I absolutely did not like the gym! First off, when I asked this Rich P. where they were located (as location is definitely important to me), he said that they were right behind the mall. Turns out that they are not right behind the mall, they're further down the major street on McCarren.
I only attended that gym once with my sister and the location was not really what he made it sound, it was too far. So I definitely went in to the gym to cancel WAY BEFORE the thirty (30) day trial period.
Surprise! Surprise! The young lady there says, "OK! The way this works is that now you have to mail out our main guys in Texas your Cancel Request Form!" Right there and then, I found that to be quite inconvenient!
First off, because this Rich P., had told me and my sister (yes, my sister is my witness) that all we had to do was go in to the gym and they would cancel for us. He never mentioned that there had to be something sent out to Texas in order for them to cancel.
Not only that, so read this following part with all your undivided attention, because this is where this becomes a scam and a ripoff. When he was talking to us he put it all in words that we had thirty (30) days to go in to the gym as many times as we wanted and to just go in (in his words was physically go in to the local gym) and cancel. He even said something along the following words:
"Yeah! So you got thirty (30) days to try it out and if you don't like it, just cancel before those thirty (30) days and you won't get charged and hey, I mean you can be taking advantage of a free trial period."
So what I want all of you to know now is that in order to cancel and not get charged anything you need to let them know thirty (30) days ahead! This is something that Rich P. did not say at all. Even if he had told me this, it makes no sense to sign people up to "try out" the gym for thirty (30) days, but in reality if you don't want to be charged you need to cancel thirty (30) days before!
This IS A SCAM! Especially given the fact that he used words prior to signing us up that clearly suggested you can go in an out of that gym to try it out and that you could cancel if you didn't like it. So how can we know if we like it or not if you would have to cancel that same day in order to not get charged? Even if someone did try and cancel that day, there is no way that their office in Texas will receive that cancel request form that very day! THIS IS A SCAM!
But that's not the worse part of it all! They had their abc financial company harassing me. I called them back and let them know the situation and alerting them that their client is committing fraud! They simply told me to call them and that did me no good. They all wise asses in there.
So OK! Whatever! I can deal with them charging the amount specified on the form, because this can be a lesson well learned to not trust a guy by the name of Rich P. from Fitness Connection, but turns out that they have charged my account over $80.00! That's outrageous! It clearly has it in the form that they are charging $19.95 a person a month.
I spoke to the very dishonest Rich P. earlier over the phone, he certainly showed his true colors! He immediately got a nasty tone of voice with me and was taunting me over the phone! Well they've stepped on the wrong toes, because I'm definitely filing a fraud report with my bank and I am taking all the evidence I have and my witness to the mall and speaking to the General Manager there to prove to them that they are renting out a spot to scam artists that are ripping off the mall's customers! Oh no, the are not getting away with this! Atleast, they're not doing this to me and getting away with it just like that!
I WILL UPDATE THIS WITH EVIDENCE FOR EVERYONE OUT THERE TO SEE THAT THIS PLACE AND THIS RICH P. REALLY ARE A SCAM!
This report was posted on Ripoff Report on 02/02/2013 12:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/FITNESS-CONNECTION/Reno-Nevada-89511/FITNESS-CONNECTION-DO-NOT-TRUST-ABSOLUTE-SCAM-THEY-WILL-SCAM-YOU-IN-A-SHADY-MANNER-DIS-1007834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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