- Report: #1167549
Report - Rebuttal - Arbitrate
Complaint Review: FITNESS EVOLUTION
FITNESS EVOLUTION1135 N RECKER RD MESA, Arizona USA
FITNESS EVOLUTION TOTAL LIES ABOUT NO CONTRACT MONTH TO MONTH MEMBERSHIP MESA Arizona
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This is the absolute worst club I have ever come in contact with. First off I was told they a contract free club and month to month. AS ADVERTISED ON THE WEBSITE. Then when the IDIOT (Spencer) who signed me up messed up the paper work I called 5 days after signing up and complained that I was charged 3 seperate times for my membership when it was a family membership and should have only been charged once. That by the way was on 5/20/14 after that I continually called for a month and never received a call back. I went into the club once and was told by a manager it would be fixed and I would be given 2 months of free membership for my inconvience seeing that I was charged 3 times.. gee thanks.
That never happened. Then that same day the ONLY time I tried the club I waited for a class that never ended up happening because the stereo equipment wasnt working.. and everyone was promised free personal training for the inconvience gave our phone#s to trainor .. NO CALL ... Then spoke with Leo the one who promised to fix my membership and told him in June I don't even want the membership I can't get anyone to call me back.. its the worst customer service EVER!! He said he would take care of it.
At this time I was never told I had to send a cancellation notice to anyone just that he would take care of it and I would be re-imbursed. A month goes by no return calls nothing.. Charged again and not only for the membership fees but now a maintainance fee that I was never told about. Then started speaking with Stephanie another manager after I couldnt get in contact with Leo anymore after about 10 calls. She was the first person that told me I had to send an e-mail to the corporate office to cancel my no NO CONTRACT membership. OH I PROMISE THEY WILL CALL YOU BACK TODAY ... I cant tell you how many times I heard that. So Stephanie promised to show all the problems and notes to the Regional Manager and call me back. Well I just received a call back today 8/05/14. After trying since 5/20/14.
I was of course told I would not receive any refund after I payed hundreds to a club I NEVER used and my son used a few times. I was told since I called 5 days later instead of the 3 day period I was not owed any monies. Also that this was in my contract (YOU KNOW THE NO CONTRACT MONTH TO MONTH) one. This club is an absolute joke. All they did was tell lies and the service is an absolute nightmare. The club is also VERY sub-par if I knew I was going to pay all the BS fees and such which I was never told or given any copies of for this NO CONTRACT CLUB. BETTER OFF GOING TO A BIG GYM WHERE YOU WILL ACTUALLY GET THE SERVICE YOU DESERVE.
This report was posted on Ripoff Report on 08/05/2014 11:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/FITNESS-EVOLUTION/MESA-Arizona-85205/FITNESS-EVOLUTION-TOTAL-LIES-ABOUT-NO-CONTRACT-MONTH-TO-MONTH-MEMBERSHIP-MESA-Arizona-1167549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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