On June 28, 2012 a contract was signed to begin payment of a swimming pool at my home. My girlfriend and I gave $11, 900 as a down payment and Flamingo Pools agreed to finance the other $11,900 for the total contract price of $23, 800.
Flamingo Pools explained to us that it would take approximately 5 to 7 working days to get a permit from the city of Mcallen, Tx to start the excavation in our back yard. After several weeks later, we did not here from Flamingo Pools, so I decided to contact them on July 27 by via telephone. I spoke with Edward Romeros and explained to him that it had been almost 3 weeks since we havent heard from them. Edward then explained to me that they had just recieved the permit from the city and that they would start the excavation on Monday July 30, 2012.
On July 30 and 31 of 2012 the workers came to our residence and began the excavation. [continued below]....
..... Then they did not show up for the remaining days of that week. I then had to contact them via telephone again on August 6, 2012 to see what was the status on them, since they didn't show up, which i was advised by Flamingo Pools that they normally to there meetings on Mondays and that they would show up the next day. Well on Tuesday August 7, 2012 the workers showed up to my residence, but to my surprise, they did not show up for the remaining days of that week.
As time passed on i had to proceed the same steps every week in order for them to show up to my residence at least once a week.
When my girlfriend and I did the contract with them, we were promised by them that they would keep us in contact of every step that they would do in order for a good customer service, and it has been the total opposite of the story. Its been a total nightmare for us and i wished we would of never done a contract with Flamingo Pools.