Fleet Credit Card Services acquired Advantage Credit Card division in Sep 1998, where I maintained an excellent credit. Two months after the acquisition (Dec 1998), several charges, totaling $2,500, were process through my new Fleet credit card account in a 3-day period without the use of my physical card. Apparently, a hotel employee had acquired my account number and expiration, while I was in San Diego, Ca., and was making charges for Mexican airline fares and a few other charges in Mexico.
FLEET Fraud unit called to advise me of this situation the day following the spree. They closed my account and said a new card would be issued. A new card was never issued and I found out later that I was refused a new card due to my bad credit from their records. This was slander now. FLEET then began to bill me, despite that my account was paid in full for my signed charges.
FLEET collection office refused, after many requests, to send me copies of the fraud charges for which now they were demanded payment from me now.
FLEET collection departments (many across the country) began calling me day and night to include Sundays. My response to them was they are never to call me back and that my account was paid in full. This went on for 12-18 months.
I sent FLEET and the CEO, Charles Gifford of FLEET certified letters without one response and many other uncertified letters too. I did get the certified receipts back, dated and signed.
Fleet has never responded to any of my 7 letters or to my 8 Certified letters over the years since 1999. Even last year in November, that was sent to the CEO. Last year, Fleet CC "remove" records on my credit report, which was illegal. They got rid of the evidence where the records revealed my excellent credit. I sent Equifax credit reporting agency a certified letter demanding a response and they would not respond as to how the records were changed. They said they had no control.
Fleet Credit Card Services uses address from all over the county and although they said, in a letters to me, they were one of the 9th largest financial groups; to me they are a corrupt company.
It appears FLEET is associated with Triad, what ever this is, Sherman Acquisition L.P., Sherman Financial Group LCC, Northland Group Inc., Fleet Financial Group, Fleet Boston Financial and Homecomings Financial, NE.
While a federal employee at the time, they caused un-repairable problems/damage to my credit rating and for my government security clearance.
It is now February 2004 and Fleet credit is still billing me monthly for a credit card fraud case unresolved since 1999.
I can only imagine what lives they have destroyed for others. They have committed a crime to me and I am sure to many other Americans.
Now Retired Military
Ft. Belvoir, Virginia