FLOAM, SAS, Wisconsin, Becky ripoff Just placed Order Internet Order Process is Deceiving Hard to Reach Them Wisconsin
*Author of original report: FLOAM Refund/SAS/Wisconsin/Internet Ordering
*Author of original report: FLOAM, SAS, Wisconsin, Getting a Refund
I should've known better than to get scammed again. Ticketmaster/IAC/Entertainment Rewards already got me and Hydroderm almost got me. I initially tried to order this stuff thru ABC Distributing. At first it was on backorder but they eventually cancelled it from my order automatically thank goodness.
My 7 yr old has never forgotten about this stuff since seeing it on TV. I ordered it on the internet today and the ordering process is really tricky. I ordered the regular FLOAM pack for 19.95. They asked me if I wanted to get the purple and white tub for $5 more. I say yes then they start asking me if I want other things at special prices etc. I say no to all these and then hit submit. They don't show your order before you confirm or anything like they should. I ended up ordering the FLOAM pak and the Family FLOAM pak 19.95+24.95 and then I notice the shipping is $15.90 for a total of $60.80.
I try emailing both customer service email addresses they give you on the site. Nothing really happened with that so I called the 1-800 number on the site and waited for 25 minutes on hold but finally Becky picked up and said that my order wouldn't download on her system for 24-48 hours. She advised me to call back then and I could make any changes I wanted to my order. She said they are in Wisconsin and have about 6 people out today with the flu and that Mondays are always their busiest day. She also gave me another email address which was cscfloamusa.tv. I haven't tried this one yet but suspect that since I already got an order confirmation emailed to me that the 24-48 download time is really just a ploy to give my bank enough time to pay them.
I will call back tomorrow or the next day to see what they say. I'm going to ask for a refund. I will let you all know what happens.
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