- Report: #178315
Report - Rebuttal - Arbitrate
Complaint Review: FLOAM, SAS
FLOAM, SASWisconsin , Wisconsin U.S.A.
FLOAM, SAS, Wisconsin, Becky ripoff Just placed Order Internet Order Process is Deceiving Hard to Reach Them Wisconsin
*Author of original report: FLOAM Refund/SAS/Wisconsin/Internet Ordering
*Author of original report: FLOAM, SAS, Wisconsin, Getting a Refund
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My 7 yr old has never forgotten about this stuff since seeing it on TV. I ordered it on the internet today and the ordering process is really tricky. I ordered the regular FLOAM pack for 19.95. They asked me if I wanted to get the purple and white tub for $5 more. I say yes then they start asking me if I want other things at special prices etc. I say no to all these and then hit submit. They don't show your order before you confirm or anything like they should. I ended up ordering the FLOAM pak and the Family FLOAM pak 19.95+24.95 and then I notice the shipping is $15.90 for a total of $60.80.
I try emailing both customer service email addresses they give you on the site. Nothing really happened with that so I called the 1-800 number on the site and waited for 25 minutes on hold but finally Becky picked up and said that my order wouldn't download on her system for 24-48 hours. She advised me to call back then and I could make any changes I wanted to my order. She said they are in Wisconsin and have about 6 people out today with the flu and that Mondays are always their busiest day. She also gave me another email address which was cscfloamusa.tv. I haven't tried this one yet but suspect that since I already got an order confirmation emailed to me that the 24-48 download time is really just a ploy to give my bank enough time to pay them.
I will call back tomorrow or the next day to see what they say. I'm going to ask for a refund. I will let you all know what happens.
This report was posted on Ripoff Report on 02/27/2006 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/FLOAM-SAS/Wisconsin/FLOAM-SAS-Wisconsin-Becky-ripoff-Just-placed-Order-Internet-Order-Process-is-Deceiving-178315. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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