• Report: #462888

Complaint Review: FNA GROUP POWERWASHER

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  • Submitted: Fri, June 19, 2009
  • Updated: Fri, February 10, 2012

  • Reported By:westerly Rhode Island
FNA GROUP POWERWASHER
1825 Greenleaf Ave Elk Grove Village, Illinois U.S.A.

FNA GROUP POWERWASHER MYSTERIOUS BUSINESS PRACTICES..THEY SELL JUNK THAT THEY WON'T BACK UP!! Elk Grove Village Illinois

*REBUTTAL Owner of company: who's the blame

*UPDATE Employee: PW1800-U

* : POWERWASHER CUSTOMER SERVICE

*UPDATE Employee: Husky PowerWasher Customer Service Team

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I purchased a power washer last June from Target that was manufactured by these people....The FNA GROUP, which appears nowhere on the box or paperwork, Target had to look up who this manufacturer was. ( "POWERWASHER" PW1800-U ) I should have know better after seeing that there was no real Brand name anywhere on the box or unit itself...just "Powerwasher". The only contact info was a web address & "chat line" that they never answer. NO PHONE NUMBER LISTED ANYWHERE!! The only way I was able to speak with someone was that Target got me a phone number.
I used the unit once for about an hour last summer, when I took it out a couple days ago, it leaked horribly and the nozzle wouldn't work. The company "Manager" wouldn't honor the problem!!! He said I would have to pay for the parts to repair it! He didn't care that his product lasted an HOUR! So if you'd like to spend $99 to do an hour of powerwashing...then throw it away, THEN THIS IS THE PRODUCT TO BUY!! Absolute Junk, and that's after not even performing very well right out of the box!!

Luko
westerly, Rhode Island
U.S.A.

This report was posted on Ripoff Report on 06/19/2009 07:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/FNA-GROUP-POWERWASHER/Elk-Grove-Village-Illinois-60007/FNA-GROUP-POWERWASHER-MYSTERIOUS-BUSINESS-PRACTICESTHEY-SELL-JUNK-THAT-THEY-WONT-BACK-U-462888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

who's the blame

AUTHOR: commonsence - ()

Sounds like the machine may have been left where it could have been exposed to freezing temperatures, which would cause the machine to leak. Pressure washers Dont leak from just setting unless they froze.

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#2 UPDATE Employee

PW1800-U

AUTHOR: Customer Service Manager - (U.S.A.)

Greetings,
I am a Customer Service Representative at the Power Washer Company. Please accept my apology for the issue you experienced with your PW1800-U pressure washer.

Please contact us at 800-381-0999 or cservice@fna-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.

Thank you,

Powe Washer Customer Service Team 
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#3

POWERWASHER CUSTOMER SERVICE

AUTHOR: CUSTOMER SERVICE - (USA)

If you have any questions,comments, or need parts or service you can contact us directly toll free at 1-800-381-0999.

Please let us resolve your issue.

   

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#4 UPDATE Employee

Husky PowerWasher Customer Service Team

AUTHOR: Customer Service Manager - (U.S.A.)

Dear customer,

I represent the Customer Service Team here at Husky PowerWasher. I apologize for the experience you had with our Customer Service Department.
We would like to correct this issue to your full satisfaction.

Please contact us at 888-550-1606 or support@fna-group.com

Thank you,
Husky PW Customer Service Team
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