FNA Group This company's products are junk and they practice mysterious business and deceiving customer service. Elk Grove Village, Illinois

I purchased an electric power washer (Taskmaster TM1850-U) in August 2009 from Menards at about $158 and used it on my deck for about an hour before I stored it away in my garage.

Three weeks ago, I used it again on my deck.  After about 15 minutes I smelt something like plastic burning and saw smoke coming out from the powerwasher.  I unpluged the machine and waited for more than 2 hours before I tried to turn it on again.  But the machine, an almost brand new machine, was dead.

Following the information on the side of the washer, I got in touch with a guy called Hugo through live-chat on the website: http://powerwasher.us.  After listening to my problem he promised to send me a UPS return label so that I could return the machine for repair.  But after about a week there was no sign of any return label at all neither in the mail nor in the emails.

I got on live-chat again on June 30th and talked with Lance this time.  He said Hugo was on sick leave, and told me that my tracking number is 1ZW807V70351499710.  We then ended the online live-chat.

But right after this, Lance called me by phone from a number 847-348-1500 (Caller ID showed: FNA Group) and said the tracking number was not for me, it had given to me by mistake. He then asked about the problem of the washer again and said that its only because of courtesy that they would accept the machine back for repair and told me that they will send the return lable via email in a few days.

On July 7th, no return label was received and I had to get on live-chat again.  This time "Ingrid" was online, she told me that they had sent the label already and told me to check my emails and junk mails.  When I told her that I had carefully checked every mailbox, she said she would send it again in 72 hours.  I asked her why it needs 72 hours, she then said in 24 hours. 

Today is July 11, I still havn't receive the label yet.  The mysterious thing is that I am no longer able to get on live-chat again.

By now I totally believe that they are unwilling to bear the responsibility of the after-sale customer support and just play tricks on customers who urgently need help to fix the tools.

This way of practicing business is totally unacceptable in this country.  I hope there is a way to make this public so that no more consumers may become victims again.