- Report: #199698
Report - Rebuttal - Arbitrate
Complaint Review: FNBM - Credit One Bank
FNBM - Credit One BankP.O. Box 60500 City Of Industry, California U.S.A.
FNBM - Credit One Bank ripoff dishonest fraudulent billing beware City Of Industry, California
*Consumer Comment: File complaints
*Consumer Comment: Credit One is nothing more than a thieving company.
*Consumer Comment: I too am a victim!
*UPDATE Employee: this makes perfect sense
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I called a representative today after researching it online with my bank and with their online account services. It showed that indeed I did make a payment of $17.35 on 5/22/06 to pay my balance off, which was only $11.40. I made an extra payment of $5 to bring my balance to $0 because of the online fee that they charged. Then on 6/2/06 I made another payment of $40 for the month of June because I had used my card since the last payment.
According to them they stated because I made the payment on 6/2 that counted for the May billing cycle still. I advised them that this is ridiculous and I am being penalized for making my payment early. The CSR stated that they could not use my payment in June for Junes payment. I demanded to speak with a supervisor (Liz) who told me the same. I told them I refused to pay the late fee, which they removed, but they insisted that I still have to make a June payment. I instructed them to close out my account due to bad customer service and that I was going to report them. I would have understood if they would have sent me a billing statement that I still have a balance to pay for the month of June. Even online it still shows that my minimum payment for July is $40 due on 7/27. Nothing showing that there is a past due. Please be aware of the way their business is being conducted. They will not say anything to you or show anything online, but charge you a late fee and harass you on the phone with erroneous claims.
Virginia Beach, Virginia
This report was posted on Ripoff Report on 07/06/2006 12:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/FNBM-Credit-One-Bank/City-Of-Industry-California-91716-0500/FNBM-Credit-One-Bank-ripoff-dishonest-fraudulent-billing-beware-City-Of-Industry-Califo-199698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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