- Report: #1071625
Report - Rebuttal - Arbitrate
Complaint Review: FOCAL PRICE
FOCAL PRICECHINA , Select State/Province USA
FOCAL PRICE 1st Class customer service , my arse ! China
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I ordered a Tablet from Focal price for my granddaughters birthday, when it arrived i charged it up as per instructions, it was quite difficult to switch on and when we eventually did get it to switch on ,the camera did not work , then it kept switching back to the home page every few seconds ,in the end it just died.This happended all in the space of a few hours, i contacted the company , who instructed me to fill in a " RMA " ,i did this and sent it off, after a few day i contacted them again only to be told to fill in another "RMA ",so i filled that in only to get an immediate reply say that this RMA was open ,so i left another message ,and youhave guessed it , yes i was told to fill in another " RMA "., i then sent a message asking for a full refund as i had already bought another more expensive tablet for her birthday.since then i have sent many many messages to different departments asking for help only to be given the same answer ..............RMA !!! They have all my details , the order number ,the RMA number , what more can they possibly need ? they claim to have "Proffesional " helpful staff , well they dont , they are nothing more than con artists and thieves.Avoid this company at all costs, i have now written this money off and put it down to a bad experience. Please be warned . DO NOT BUY FROM THIS COMPANY
This report was posted on Ripoff Report on 07/31/2013 05:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/FOCAL-PRICE/Select-StateProvince/FOCAL-PRICE-1st-Class-customer-service-my-arse-China-1071625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.